La-Z-Boy Home Furnishings & Decor — Local services in Town of Colonie

It was an interesting experience. Being in the market for a La-Z-Boy recliner replacement, I first went on line. Because of the plethora of choices, even in the ex-tall and lift varieties, I decided to visit this La-Z-Boy Home Furnishings & Décor store, the only fully La-z-boy store in the area... Ms. Kathy Latinville who proved to be a very competent and patient salesperson. Having ruled out the lift chairs, we concentrated on the ex-tall recliners and eventually on the electric recliners. I found the perfect recliner for me, an Astor 519 with headrest and lumbar and a power wand, which was on the store’s 15% sale for $2071.99. However, I needed to do due diligence and check out the competition, so I took her card and said I would get back to her. Livingston Quality Manor: A La-Z-Boy Comfort Studio in Queensbury, NY, only 40 minutes away and carried a variety of manufacturers’ recliners. While I was able to evaluate and discard any of the competition, e.g. Barcalounger, etc., their selection of the specific La-Z-Boys in which I was interested was nil. Armed with a fact sheet on the Astors, I then went on line to the La-Z-Boy site which was quite user friendly and I was not only able to find the identical Astor 519 and, using their very intuitive site, to customize it to the equivalent of the in store version but the on-line rocker version I wanted was on sale for 25% off...they even enable you to estimate shipping cost. Total including shipping: $1828. Since I preferred to deal locally, I emailed Ms. Latinville a pdf of the on-line estimate, asked why the discrepancy in price, and said I wanted the chair for the on-line cost including shipping. As she was not able to make such a deal, through a series of negotiations with her boss in which she was the intermediary, I held out and eventually won the day. I did purchase the 5 year complete protection plan @$129.99, so the total cost was $1958.99. A 50% deposit was required and, due to the pandemic, actual delivery can take up to 9 months. However, I am very satisfied and would recommend: • do your homework • try out the chairs in person • once you settle on one, look it up on the Company website and see what their price is. • stick to your guns over the lowest price including shipping • be...

I'd rate my experience as ZERO if the manager had not stepped in. We ordered 3 pieces for our house from a Salesperson named Angela. The selection process went fine and before I ordered I asked for a specific request to have the delivery team replace and remove the couch downstairs. I emphasized how important this was as the couch was heavy and the delivery was scheduled right before a large family celebration we were hosting. She said not a problem and we moved forward with the sale. Fast forward, I received a call from Angela to schedule the delivery. I again started to remind her of the removal of our existing couch and she kept interrupting saying "yeah yeah yeah " and kept diverting me to select the day and time. When I attempted to confirm again she rudely cut me off and said it's all set and in the notes. So I trusted her. So, here comes the delivery while I'm on a plane for work and told my visiting father in law what needed to be done. When I landed I had this frantic voicemail from him saying the movers, as a policy, do not even touch existing furniture. He attempted to explain to them but it fell on deaf ears. I immediately called the store and Angela was busy so they put me in touch with a manager. After 20 mins , he said its true they don't move furniture and nothing they could do. After spending $6000 I threatened to escalate this and the manager said he would call me back. The sales rep obviously just wanted the sale and told me what I wanted to hear before moving on to her next victim. In the meantime, I called a company to remove it which cost another $200. When the manager called me back that evening he said he was personally willing to come over with 2 guys and remove the couch. I told him about my arrangement and we settled by having La Z Boy pick up the cost. I'd like to think the sales rep was incompetent but I knew from our exchanges she was all about the commission and would say anything to get the sale at the cost of the...

As a consumer, I am always open to the expertise of the salesperson but sometimes reluctant to indulge in some of his/her recommendations simply because at the end of the day it is about the sale and sometimes the consumers true needs are not considered. With that being said, my experience at La-Z-Boy was one of the best experiences I have had when purchasing new furniture.

Recently, my husband passed away so it was time for me to reconfigure our living room into a happy place that provided style and comfort for my two little children while considering their needs in the process as they grow. As it was an emotional time, I was reluctant to even venture out but this quickly became a fun adventure when we met Todd. He so professionally addressed us as we entered the store and really made us feel at home. He was spirited and good natured and excellent with my children and yet sensitive to the needs that my family was experiencing. Todd provides us many options to meet our needs and without hesitation guided our experience in a positive way. He taught me so much on how to compare the options and the many amenities that each product provided while allowing me to interject what I felt best suited my family. We drew up plans and reconfigured the room to best suit our needs and he was a spirited leader in the process. At the end of the day, he absolutely gave us the best option at the best price possible and worked diligently to hear everything we needed.

Please know how grateful I am for Todd and so happy that I walked out of the store knowing I was heard and absolutely satisfied with my experience. He is one of those gems that should be recognized for a job well done. Thank you for an exceptional experience and I look forward to buying more from you. I have highly recommended your store to all of my friends and of course told them to ask for Todd.

Thank...