SEPHORA — Attraction in Town of Colonie

DO NOT GO HERE UNLESS YOU WANT TO BE VERBALLY HARASSED! This is the worst Sephora location I have ever been to. My friend and I went into the mall to smell perfumes today. Firstly, we were not approached by a single employee. As you may know, there are drawers under most of the displays containing things like birthday gifts and bags. I curiously opened one of the drawers about half of an inch and immediately closed it NOT touching anything inside. Right after I did this, my friend and I were approached by an older employee with short hair (I am pretty sure her name is “Ro” as I went on the social media page for this location and recognized her). She said “Is there something I can help you with? Because you seem to be all up in my draws” in an aggressive tone. I looked at her and said “um no” as I was caught off guard and had not done anything wrong. She then went “mhmmm” and walked away. I think she was under the impression that I was young and trying to steal something but I am 20 years old and was simply minding my business. I have never been more disturbed in my life I had to immediately leave the store and will never return. Talking to anyone like that is extremely unacceptable, Sephora do better when you...

My visit to Sephora at Colonie Center Mall had both positive and negative moments. Sarah, one of the employees, provided exceptional service, going above and beyond to help me find the right foundation shade and concealer. Her patience and care made the experience enjoyable, and I applaud her for it.

On the other hand, I had an unpleasant interaction with another employee, Katie. When I asked for the "rare beauty" brand, she seemed dismissive and made a face when she noticed I had an accent while saying "rare." After I mentioned it was the "Selena Gomez brand," she rolled her eyes and corrected me. As an American citizen and proud immigrant, I recognized the insensitivity in her behavior and felt it was not acceptable.

I promptly reported the incident to the store manager, but it left me feeling upset and anxious. Discrimination and racism have no place in any workplace, and it's essential for businesses to ensure their employees treat all customers with respect and professionalism. I hope that the store takes appropriate action to address this issue so that others do not have to go through a...

I usually have a positive experience in this store, but I went to make a return last week and was treated very rudely by “Ro.” I was exchanging a concealer, and I guess my 30 days had passed, so I couldn’t get a full return, but I was exchanging it anyway. Ro got mad at me and said “why didn’t you come before 30 days, you should have come way before if you had an issue with this why’d you keep it over 30 days?” Though she has a nasty attitude with me, I politely told her I wasn’t able to come in as I’m a busy college student with two jobs. I had also bought the concealer on sale, and asked if it would be an even exchange, she continued to keep a disgusting attitude with me, all while her manager stood behind her. She told me no, and then when another manager came by, she asked her and she had absolutely no problem adjusting the price for me. With that being said, I’ve become very discouraged to shop here again and will mostly likely stick to Ulta down the hall for now. She shouldn’t be treating people like that when I was in no violation of the...