The Barrie Inn — Attraction in Town of Hempstead

Loyalty means nothing to this "family business".

I missed a grooming appointment because of an emergency (why else would someone miss an appointment that they confirmed three times for?) When I called back to reschedule, I hear the groomer yell in the back with the nastiest attitude "She'll have to wait EIGHT WEEKS for her next appointment!" The kind man on the phone was smart enough to instantly put me on hold. He gets back on saying 'oh it's going to be tough to get an appointment blah blah blah' to which I respond listen if I'm going to have to wait weeks and weeks then forget it. He says he'll call back, okay. They called me the next day which just tells me they waited until the offended groomer was gone and asked the other one who worked the next day who said yes. Too late.

I really trusted you guys and liked all the people who worked there and this whole interaction was really unfortunate, but if you treat people disrespectfully there will be something said. So congratulations to that nasty groomer - you just lost a customer that came about every 3 weeks, tipped 20% every single time (even though she would cut corners and not do a good job in general but I overlooked it because I understand being overworked) and never missed an appointment until this literal emergency. And lastly @TheBarrieInn please do not respond I literally don't care about what you...

Called to make an appointment for my dog. At first seemed nice. Then when they told me they don’t have anything available. I asked if they can give her a bath? They told me Friday at 10am. The women on the phone asked me for her name. As I gave her my dogs name I mentioned “ she’s been there before”. When she looked up my dogs name she started interrogating me why I haven’t been there over a year. She seemed so mad that I wasn’t there overly a year and told me ya I’m sorry we don’t have anything available.

What changed? You had no idea who I was and was able to give me a time and day when she can come. To then tell me there is no availability. She was yelling at me and being rude.

After the response I have just gotten that they are not available for another 3-6weeks. I have been told that if I bring my dog in next week she can be seen. I have brought a lot of business to this place for many years. It’s hard to have a conversation with someone yelling at you.

I have been to many dog places. And this one I know I won’t be coming back anymore.

I tried to be calm. And asked her why she is doing this? And she said bye and hung up.

I have been there before with many dogs. If that is how you treat a paying customer then it’s fine I won’t come anymore. Just disgusting how you treat people...

I was very reluctant to bring my dog here because I'm extremely particular as to whose care I leave him in. I was previously boarding him at his vet, but they kept him in a cage and the day I went to pick him up, I could tell that they had not taken him out to use the bathroom for the entire day. I went to Barrie in for an interview, where they let him socialize. I was able to watch on a tv screen. I saw he was happy, they saw he is sociable, so I left him for two weeks while I traveled overseas. I live that I was able to call and check on him while I was away. They also posted him on Facebook several times. They bathed him for me, so that he'd be nice and fresh when I picked him up. Finally, when I went to get him, my dog was so anxious to play with his friends, he ran right past me as if he forgot about me! That's when I knew he was happy. When I needed to leave him again for work, the young lady who answered the phone was so excited I was bringing him back and told me how much they love him. That's when I KNEW he is in good hands! I am actually thinking about taking him in once a week for daycare, so that he can...