Millennium Games — Attraction in Town of Henrietta

Plain and simply put, no, do not support Millennium Games. If you want a REAL and in-depth review, I urge and ask that you take a few minutes reading this instead of getting in your car and driving here.

Enough of this narrative where we need to support local game/card stores that continuously do wrong by their community and members that support them. I would support Millennium Games if they did. Instead they have shown continuously that they are just as bad and predatory as most stores that have come and gone throughout the area // online storefronts.

I have visited this store on and off for some years. The only reason this store continues to be a big part of Rochester is because there is no genuine competition for card stores, board game stores, LCS — however you want to phrase it. Without competition (and no, Game Cave / Hammergirl do not hold a candle), Millennium Games will unfortunately live on.

As a MTG player, a Pokemon collector, a dabbler in Lorcana, your time and money is best spent elsewhere. This is your warning that you will be paying TCGPlayer pricing + the shipping cost. Everytime. The sealed product is always above market price, never neck-and-neck. The price tags are in like size 11 arial font from 6 feet out so good luck reading them. No deals here. They took them away. Thats too much overhead to lose on cardboard when pushing above market prices constantly.

The cards are priced at NM 9/10 times and the condition/defects for any collector would internally scream seeing them. IR print line pokemon for full price. Scratched and best up copies for the high end. No mention of it anywhere. Mind you children and parents who do not know any better are coming in and paying for these overpriced, undesirable error cards. Some cards like PAL Raichu have been withheld at a higher price for weeks while the price subsequently jumps a couple days / weeks later and they're trying to sell at 2.5 times what it was. (No copies sold for months…). I’ve seen a destroyed Rayquaza copy sit in the display case for a whopping $20 USD when any collector can tell you its HP/MP and worth $4. Is a 400%/500% upcharge on a $4 card worth pushing customers away?

Why let someone upcharge you more and more and more when the conditions and prices are not even displayed accurately and currently? If a card was $40 and it dropped to $20, i would bet my salary that it won’t be changed in the window. Still charging the price of yesterday for months.

Binders are empty. The display case is too almost always. No one refills them unless their cardboard king does. I’ve LITERALLY had employees mock me from across the counter while trying to make a purchase. For example — the pokemon binder is empty and tossed back on the rack. Completely destroyed and ran through. A female employee comes up and asks if i would like her to add some cards to the binder since it’s empty. She proceeds to take it and put it on the counter and put nothing in it. I did a walk around the store and came back. It was still sitting there. Needless to say I didn’t get anything that day. But might have!

I happened to be in the store the day that the One Piece TCG/CCG came out. I overheard two employees bragging about a card they bought off a customer for ~$700. They proceeded to say it was worth over $3,000 on that day. Well, someone lost over $2,000 because Millennium Greed’s employees / cardboard king decided that was the best. They couldn’t cough up the 50% on a chase card. Instead they capitalized on someone’s pull. More than they would with their stereotypical rate of ripping a customer off.

I came in a pokemon release day. They had nothing new in the store binder / display case. Instead they were trying to push the $6 upcharge on the product I could drive to Walmart on the same day and give them my business.

So — cards are not available or they’re heavily overpriced, beat up, scratched, have visible errors, etc. Employees ignore customers. Other employees get off on scamming customers. I could go on but…

Just don’t give...

I've been shopping here for years so I'm well-acquainted with the store. However, this isn't about my direct experience, but watching the staff interact with my son and his friends. They are just getting into Magic and have varying levels of knowledge of the game. About six of them came in one evening and asked, "We'd like to play Magic, how do we start" and the staff member there took the time to lay out all the entry ideas, the basics of the game, the tournament types and suggestioned for what to buy for a newbie starting out. Very engaging and informative and the best part: was not condescending. He didn't feel rushed to move onto the sale or maybe turn attention to something else, but stuck with six teenagers who needed help. My son came back twice since then. The first time because he wanted help building a rat deck, and the staff explained some choices for cards, online resources, and how to put it together. Then we came with a list of cards, and third staff member put the deck together for him. But not just that; he gave alternate suggestions and helped my son with his list when cards were listed that didn't fit the mold or the theme and would have been wasted.

The through line of this meandering story is that helping the customer was at the forefront of each interaction. Being engaged with a potential customer, being polite, being inviting, and knowing the lyrics to Brimful of Asha when a father tries to appear hip (he's not hip). This welcoming environment gets people to return and people who return spend more money.

Millennium already had a customer in me. They gained another one in my son. And another five in...

I've been coming to Millennium since I moved to Rochester over three years ago. I even use to go to their original location by the Asian food market store. It's safe to say I've spent thousands of dollars here over the years but unfortunately I'm leaving the store with a bad taste in my mouth these days. It seems like many of the employees behind the counter aren't enjoying working there and they take it out on the customers. I've witnessed the manager lecturing the workers several times and he seems quite toxic so maybe the workers are all stressed out. Nothing ruins an employees attitude like toxic management. However, I still find myself almost afraid to ask the employees for help. Today one of the workers (glasses, balding black on top, patchy beard, standing about 5"8 and doesn't look like he showers much) flat out insulted me while I was checking out. This isn't the first time this has happened either with him. I've had hostile encounters with several of the other employees as well. The guy with the long pony-tail and the woman with short dark curly hair and glasses who likes Sorcery seems to be the friendliest. When they aren't working it's always a roll of the dice on how the experience is going to go it seems. I hope this changes. The world is crap right now and people just want to enjoy their hobbies without dealing...