Dairy Queen Grill & Chill — Restaurant in Town of Henrietta

This is my first time my Dairy Queen and I will never come back. I went to the drive-through and ordered. Three meals. As I was ordering I ordered my mom's meal first which was the seven-dollar meal. My mom. Wanted the strawberry banana smoothie but it was replaced with a blizzard. Since they didn't have the smoothie (which I didn't know at the time until I came back.) I got the blizzard. But since my mom didn't want that. She told me to take it back. I also noticed that there was a fries missing from the order. So I headed back out to them. I went back through the drive-thru and told them that there was a missing item from the order. I was asked what was missing and I said the fries from the $7 meal. Ok, no problem. Pull forward and get the fries but I also asked them if they could switch out the blizzard with the smoothie. Apparently, they didn't have that at this location. No problem. I'll just get a refund for the blizzard. They told me that the blizzard was an upgrade and not separate. I'm like no it was supposed to be separate and I said it was separate. I guess miscommunication happened. That's no problem, that's not what I have a problem with. The problem I had was when I asked about the missing ice cream because I forgot about it. (Mind you during this time my mom was on the phone hearing everything that was being said.) That's when she told me about the upgrade with the blizzard. I got so confused because at this point it's been a long day and it's almost 1 hour to midnight. I wasn't grasping why it was upgraded etc. Remember I ordered three meals right? So apparently with the kid's meal you get a soft ice cream with the meal as well. I guess they said that and I didn't hear it. But the first time I got my items. There was no soft ice cream that came with the kid's meal. It wasn't handed to me. So when we were talking about the ice cream. They thought it was for the kids meal. I was so confused because I didn't get an ice cream with the kids meal. But!! I was handed one the second round. The lady who took my order came up to the window to talk to me about the missing items and meal. That's when she told me she upgraded the blizzard. Didn't want that at all. Miss communication like I said. I was gonna let that slide. After my confusion and I got the gist of what was happening. I asked well why did I get handed the soft served ice cream. She told me it came with the kids meal. I'm like I'm confused this didn't come with the order when I first came around. She said "yes it did I watched them hand it to you". I about almost blew up on her. I'm like lady no you did not. You watched them hand me the blizzard but not this ice cream here. She tried to gaslight me. I was shook at that point and had enough. I said all I want is the ice cream that comes with the meal and a refund for the blizzard that is all. When I got home I told mom what had happened. Then she called to yell at them from accusing me of stealing. Then they tried to say we just wanted a free meal off of them.. It's not my fault you forgot to hand over the ice cream. I wouldn't have asked you why I have this extra ice cream right here. But apparently we were out for a free meal. Even though I said just replace the item that was wrong and get the missing fries. That's all. If that's a meal to you then I don't know. But I'm not with that. This girl was wrong and I will never come back there. Just because someone is complaining doesn't mean they want a free meal. Just because someone calls you out on a lie doesn't mean you get to try to gaslight that person. I want this person to give up cc footage and watch what was handed to me. Then I would like a public apology for what...

So this is for all the DoorDashers out there. This by far is one of the worst restaurants to pick up orders from. Slow as can be…orders never ready on time. Usually with the exception of a few you will be ignored by most of the staff unless you speak up. So today I pick up my second order from this specific Dairy Queen…order is supposed to be ready…of course it’s not even started. So I point out both tickets to the employee…one ticket for food and the other for a Blizzard. They make the Blizzard before the food and I’m watching the food ticket just sitting there. Finally the cook…who I come to find was also the manager starts the order. Finally it’s finished and now I’m watching the food sitting there and nobody doing anything. So I ask the employee if he can grab the food and get my order together so I can get outta there. All of a sudden the cook/manager starts telling me that he’s a new employee and all that. I say that’s all good but I need my order cause as we Dashers know…time is money. This manager starts yelling at me along with a different employee. We go back and forth a bit…I finally get my order and I leave. No less than an hour later I get an email stating that DoorDash deactivated me because the manager said that I threatened physical harm and violence. So basically this guy was able to get me fired by lying. I’ve been DoorDashing for close to 6 years without incident. DoorDash didn’t even ask for my side…just basically fired me. So yea this place is a joke with rude and...

Loved Dairy Queen until last night around 9:15pm, stayed in line at the drive Thur for 15-20 minutes and we were excited as soon as we got to the close enough to the speaker to make a order. The young lady with the pink/red and black hair was very anxious on the speaker and rudely asked if that would complete our order after every time we said one thing that we wanted from the menu. We do understand they were very busy but she rushed us and we had to place 3 orders of just two snack packs and ice creams. One in our group misunderstood the lady and when we drove to the window she wanted to add chocolate fudge to her Oreo Sunday, the lady got upset and said well that's not what you ordered through the speaker so you'll have to pay extra! And then I asked the lady, " well I'll pay it, how much extra is it" then the lady said IT WILL BE 87cent EXTRA!!!!!! The lady got upset and grabbed our credit card and slammed the window door and grabbed her headset from off her head and then had us wait 2 mins. She then had a young man give us the Sunday with the extra chocolate on it and then she said okay your all set!!! We looked and they still haven't gave us the Chili dog to go with the Sunday with the Oreo and fudge and still haven't received the other order of the fudge Sunday . So we wait another 2mins until she was clam enough to remember the rest of our order .... welp I would not go at 9pm to get ice cream if she's working. She needs to be more...