Guitar Center — Local services in Town of Henrietta

Awe yes... Guitar Center Henrietta. This place reminds me of a my friends parents divorce in middle school. It used to be so cool and good looking, and everyone loved shopping this store! It had impressive displays, and a number of people on hand to help with all things music, and they were easily gonna help you make a purchase and leave in a timely manner, and happy. Sadly, much like after the breakup... it looks sad , confused and a distant shadow of what it once was.

The employees aren't the problem here, I would say they are all great for sure, also they clearly need more people working in this store, where is everybody? I have sat in drums for 10 minutes, never seen a single employee the entire time I was sitting there waiting, I basically helped myself and found the drum heads I was searching for.

Drums- The selection and inventory for drums in this store is lacking compared to others, and it used to be one of the places you could always find a great mix of products and great dudes to help you make decisions on products. The merchandising in this department is also terrible these days, it's empty looking for sure.

The guitar section looks okay, but also doesn't resemble what it used to. Not many cabs or larger size options when we were in there to look at, and the wall had a lot of cheap guitars, not much high end.. it used to be like a dream catalog, you could find rare and great rigs in it for sure.

Pro audio/digital stuff is always gonna be good at any guitar center, they see a future in this section and clearly see its popularity. I'm sure this one has what your looking for, the dudes who work in it do a great job and will get you what you need (if it's in stock)

Basically, it's hit or miss on what your gonna find here depending on what your looking for these days. If you used to shop here years ago, get ready for...

Bought a used Peavy Windsor Guitar head on line and it was to ship out of the Rochester,New York store. I paid $51.77 for 2 day delivery because I wanted the head for rehearsal. I placed the order on a Monday at 2PM and their website states...same day shipping if ordered before 4PM. So after two days I hadn't received the email that I was supposed to stating that the package had shipped. So I called Customer Service and found that the order had fallen through the cracks and hadn't shipped. So they shipped it that day and I finally got it on Friday...I demanded my shipping charges back and got them.

So...when the package arrived, I opened it and whallah...they forgot to ship the power cable. So the next day I called customer service and yelled and they transfered me to the Rochester store and the person said they would ship it out that day...that was last Friday.

So...I called them today (8 days later) and asked where my chord was and after 10 minutes on hold the girl in guitars said that the chord was sitting there in the back room and they hadn't shipped it. So...they say they are shipping it today...I wont hold my breath.

This store is obviously screwed up and whoever does their shipping is probably stoned or stupid or both. Save yourself the hassle and go elsewhere for...

I have had nothing but good experiences visiting this store the staff is always great , tons of products everyone is knowledgeable and helpful. However on my visit today everything was awesome up until I was in line for about 10 minutes (that was no problem very patient and it was busy.) But when I got up to the counter you could see most of the staff was pretty busy but one gentleman that was converseing with a customer and her son literally in front of me for however long. He legit handed another staff soemthing for her and just continues on with his conversations. The customer was already cashed out another associate was doing whatever for her. I sat there for sometimes I even said out loud that I dont understand why I am not being cashed out. Finally someone who was busy took a notice to me and tooK a notice to the gentleman that was clearly not working just conversing right in front of me while I was waiting . This is very poor customer service , he legit had ample amount of opportunity and walked away from the register when I finally got up there to continue with his conversation. Rude , and I thought I should mention this on your page. ...