Orville's Home Appliances — Attraction in Town of Henrietta

My wife and I ordered a washer and dryer in November, around Thanksgiving. We paid extra to have them delivered and installed. When they arrived, the housing for the dryer was damaged, so it had to be returned. I had to take extra time off from work to be home for Orville's second delivery trip with an undamaged dryer.

The delivery men who dropped off and installed the washer on the first trip, installed it on the incorrect side, so that the doors on each unit would swing towards each other and make loading clothes difficult. On the second trip, I asked them to swap the sides of each unit; which they did, but ended up stretching the drain hose so that it was at risk of coming loose and flooding our floor. I needed to buy a hose extender and install it myself.

We also ordered two smart home adapters to go along with the washer and dryer. We were told these would be available to pick up in the store a short time after our washer and dryer were delivered. One did show up with the first delivery at our house. I asked the delivery men about the second one, and they didn't know what it was or where it was. We never heard from Orville's about the second one being ready for pickup at the store. When I called the salesman at the store a few weeks later, he was unaware that the second one had not been delivered. He told me that their system showed we had received both of them. He said he would look into it, but again, I did not hear back.

When I followed up, he told me that the model of adapter we purchased was no longer manufactured or available and this was the reason we had not received it. After two more phone calls, he found us a different model adapter and resolved to get it delivered to our house. This was at the end of December. It is now January 20th and we've not heard anything more, so I called the store again today. No sales personnel were available. The person who answered the phone, told me the reason the adapter was delayed is because Orville's orders its appliances directly from the manufacturer and deals with a large volume of inventory, so there's no telling when it might be shipped. It seems they would have no trouble getting it in a timely manner if this is the case. The only resolution I received is that the salesperson supposed to call me back tomorrow.

We are still without the smart home adapter we purchased, and have no commitment from Orville's about when or how we will receive it. We are fed up with their excuses and poor...

Purchased our new home and bought all kitchen and laundry appliances from Orville's in June 2024. They came and installed our new washer with brand new hoses and we assumed everything was great. Friday 5/9/2025 I began to notice our hardwood floors feeling wavy by the washing machine. I felt the floor in areas I could reach, and it was not wet in the front. The machine is in a tight space about an inch between the wall and appliance. So, I shined a flashlight to see in the small gap between the wall and the machine and noticed it was wet in the back and the hardwoods were discolored from water. I immediately called the Greece store where we bought the washer. I told the women about the issue, and she informed me it was under warranty still so gave me the number for GE. I made a service appointment with GE and the technician came out to look at the washer 5/14. When he came out to diagnose Pat discovered indication of a leak coming from the hose. He then went onto say  during install sometimes the installer cross threads the connection creating a not so tight seal allowing water to leak. As a result, this has led to significant damage to our hardwood floors. I then went to Orivlles with this new information. I supplied photos of the connection, and the floor damage. I also supplied the technician note from Pat who came out which says...WORK PERFORMED   EXPLAIN OPERATION  FILL HOSE IMPROPERLY INSTALLED PROBLEM DESC     DEFECTIVE FILL HOSE (HOT) . Brian from Orville's calls me this morning and says to use my home insurance. Well its not covered by home insurance because it was due to improper installation which cross threaded the hose making it defective and creating a major leak which had been going on slowly over time due to poor install. I WOULD THINK TWICE ABOUT WHO YOU PURCHASE FROM AND SAVE YOURSELF THE MONEY AND STRESS IN THE LONG RUN! NOW WE ARE OUT THOUSANDS OF DOLLARS DUE TO FAULTY INSTALL...

I purchased a Samsung refrigerator in April of 2018 along with an extended warranty. On November 1st I noticed the ice maker was no longer making ice. I contacted New Leaf, the warranty company and they explained that if it was something other than mechanical I would be charged for the service call, they suggested that I change the water filter. I did and still no ice. I called again and on the 16th of November a service call was set up in their system, I was to get a call within 24 hours to set up a time, I tried calling day after day and got the run around finally 5 days later I got through to the service department and they told me they would have to see if the warranty company would accept it. With each person I spoke to I shared my frustration and it fell on deaf ears. I asked to speak to management and NEVER got a call back. On December 3rd I spoke to 3 different people and the last person I spoke to hung up on me. 2 hours later I got a call from a gentleman that said the warranty company would not service me because I was rude and gave me directions on how to get the service done myself and they may or may not reimburse me. That same day I called again and finally got someone who understood my frustration and set up a service call. I took the day off of work, he tried a few things and said "your ice maker is not working". He had to order a part he came the next day I called and they back installed the part and said 85% of the time ice will flow by evening, no ice. I called the next morning and they now have to order another part and come back on January 7th. so the saga continues... This process is a joke and totally unacceptable. 2 months without an ice maker, 2 days off of work not to mention the hours on the phone waiting for answers. STAY away fro Orvilles!!! I just went out and purchased a washer and dryer...NOT...