CoreLife Eatery — Restaurant in Town of Henrietta

Like some of the other reviews, my 2 stars are also a result of my experiences as of late. The food is delicious and the restrictive diets options are perfect for lunches with multiple people. However, we order frequently, and our orders have been wrong so many times lately, that the amount spent is just not panning out to be worth it. Last week our salad was wrong and they graciously refunded the cost of the salad and told us to replace our order. Which was great, until we went to replace the order online and we had to spend above a certain amount to have the order delivered and tip again (the additional amounts were not refunded).

Today, the order was received incorrectly and Alexandra kept repeating that she was going above and beyond, but wasn't actually doing anything. To reiterate this, the phone call was disconnected and she never called back. She also kept faulting Door Dash and their website, rather than just taking ownership of the mistakes made. To insist that you are going above and beyond for your customers but not doing anything to resolve the mistakes does not prove the point trying to be made. She also insisted that the order was correct because my receipt on the bag was matched to the receipt they have in store. Disregarding the fact that my order is marked as a favorite online and reflects what I ordered as not matching their receipts. Seeing as how I spent $20 to get an incorrect $9 order, I think going above and beyond would have been redoing my order and redelivering it on...

I’m at core once a week at one of there many locations. I know the menu. I understand avocado, bacon and cheeses are an upcharge if you add them on to your salad. But today I’m disappointed!!! When I asked to do a “Create your own salad bowl” today at the Henrietta location... the girl asked me to pick 4 choices of toppings. I asked for strawberries. She stated the strawberries were $1.00 upcharge for being a seasonal fruit. This is ridiculous!! Don’t you make enough money as it is? You now have to upcharge for strawberries being a topping?? On top of avocados, bacon and cheeses already being an upcharge. And if they are going to be an upcharge it should be clearly labeled somewhere where people can see. Strawberries are a topping so when you tell people they can pick 4 toppings no matter the season the veggies/fruits that are in season should be included. This is just poor communication on the companies part and bad customer service. I’m in the food industry as well as customer service and today’s visit with core just plane sucked!!! Furthermore when I come in to any location and see your employees on their phone rather than helping me the customer when I’m standing there waiting and there is no one behind me that just shows me what GREAT customer service you have!!! Job well...

This location has been really hit or miss lately and it's pretty frustrating. I went in and it was just one mistake after the next. I would understand if it were busy, but there were no other customers in line. It just seemed like the employees didn't listen or pay attention to the order. First, I had three different people trying to serve me, which was part of the reason things were going wrong. I asked for a blend of quinoa and rice and the server gave me all quinoa. I had to correct him and then he poured rice on it. Then I asked if it cost extra to add hummus and he said yes, so I said I will skip it. Then he added it anyway... I had to have him take it off. Then, I get to the register to pay and I got charged for adding more than 5 ingredients, which I didn't. This was the most frustrating part because last time I was there, I did add ingredients, but this time I specifically came in and only added 5 ingredients so that I could avoid the extra charge... and then I still got charged. It just seems like they try to rush you in and out and do so with half quality. I wish there were other locations closer. Even the ingredients are going downhill. Diced tomatoes now instead of...