Apple Walt Whitman — Attraction in Town of Huntington

Very crowded, mostly because there must be overflow from the even more crowded Roosevelt Field store, and even the Manhasset store. Nonetheless, the staff is always helpful, and the techs are also—very impressive given the volume they deal with at times.

I've had four issues to deal with: One was a phone with no power whose USB charger failed, another was an iPad whose WiFi refused to connect to WPA2/AES encryption, and the last two involved a water-damaged iPhone and another whose touchscreen didn't work.

The tech stated the only way he could deal with the failed USB port was to swap me a new phone; when I mentioned I had not backed up my phone in a while (this was before iCloud), he surreptitiously referred me to an acquaintance who could swap out just the defective port. This saved me a bunch of heartache, and I was very grateful for the off-the-record save.

The iPad whose WiFi wouldn't connect to JUST WPA2/AES encryption was more involved: The tech was amazingly patient to a fault by allowing me to go home, grab my router, and sit down on a corner of the store where I proceeded to go through every permutation of encryption between two iPads and two routers (one each which were mine, and one each the store's)! When It was unequivocally proven that every combination worked except my iPad's inability to connect to just the WPA2/AES protocol—something that I wanted to do more than the tech, just to prove to myself I wasn't crazy—I had a new iPad.

The final two incidents involved techs who were also as patient and understanding: Re the one with the nonworking touchscreen, the tech quickly pointed out that it was a third-party installation, and she was right: my wife had surreptitiously swapped out a cracked screen by the same dude from the first incident. After a good laugh, the tech graciously suggested consulting the installer, who after some adjustment did solve the problem.

The reason I wasn't told was because my wife was embarrassed after her then-new iPhone had earlier been splashed with water, rendering it a brick. The tech at that time could easily note the orange wet indicators, and appropriately informed us it would cost $150 to swap a new phone, with which we eagerly complied. He could see how distressed my wife was, having to spend another $150 to fix a brand new device due to carelessness, and tried to reassure her it unfortunately happens more often than she thought. Here's the thing: We never got charged, which might have been unintentional but given the situation, might also been not.

Given these experiences, I have nothing but good things to say. I've been late to appointments as well, but have been reassigned and seen within the half-hour. My advice to those who've complained earlier: Come on time, treat your techs and staff with respect and courtesy, and don't expect...

I used to really enjoy going to Apple, being in the store was an experience. You knew you were going to spend a descent chunk of change, but the experience of the store made it feel worth it. Everyone was friendly and willing to help. Fast forward to the last few apple visits I’ve had. (I’m the family member with an Apple Card, everyone comes to me to buy their phone.) That being said, I’ve purchased 5 phones from this location in the last year. And I’ve noticed something interesting; it appears the more you spend in this store, the more it’s employees like to rush you out of the store. My last visit was an iPhone 13 Pro. With Apple care +. An OttorBox and a Screen protector. (My total was roughly $1500) The first encounter I was directed to go stand by the pick up desk, I did. Second encounter was with a person named Kyle. Kyle was rude from the jump. First he approached us, asked us what we were there for, walked away maybe 15 feet, then turned around and stated he could help us, strange. Kyle rushed my mother thru the entire process and I could see she was beginning to feel uncomfortable. I had been up since 4 am, and it was now 7 pm. My patience was running thin, I asked for a manager. At first Kyle refused to get one, after insisting I didn’t want to talk to him any more, he finally went and got Jose. If Jose really was a manager, WOW, sad excuse for customer service. He refused to dismiss Kyle from the area after I stated he was being rude to my mother and I. Jose is the real reason I will not be returning to this store. Jose is a leader of the store and it’s no wonder his employees follow suit. Jose was worse to deal with than Kyle, bluntly stating “I don’t know how to help you.” Jose, I just purchased a new phone, you or your people can’t walk her through the features that’s asking for too much? FINALLY, I encountered a human being with an understanding for what Customer Service is and should be. CJ, was my final encounter. And they saved the best for last, CJ was warm and helpful. Made sure we understood everything and is the pinnacle of customer service for this store. I will be creating a formal complaint with Apple for Jose and Kyle’s behavior. At the same time, I plan on letting Apple know that they are training their employees the correct way, because CJ was a dream to work with. However, if they are not reinforcing their policies, they will continue to lose customers. Like how they will no longer receive my hard earned money due to my interaction with...

This must have been the worst experience I've had with Apple. I wanted to buy AirPods after work one day and figured to stop at Apple in Walt Whitman after the Holiday rush. I noticed there were security outside the store and they weren't letting anyone into the store. I asked if I could purchase AirPods or if there were any in stock. I wasn't even able to talk to any of the employees who were standing at the front of the store not helping any customers!! The security guard informed me that I would have to make a purchase through the apple store on my iPhone and select rapid pickup. I went on my phone and selected the AirPods and noticed that the earliest pickup time was for the next day, the earliest, at 10 am. I informed the security guard who radioed to the employee standing approximately 12 feet away from me. The employee said to have me just buy the airpods and "see" if I'll get an email that I can pick up early.

I purchased the AirPods and waited outside for 30 minutes. I asked if they could get my order. The employee radioed to the security guard that I had to call Apple Customer service rather than speak to an employee there. What is going on? There is a physical person THERE and I have to call someone remotely? After connecting to customer service, the representative informed me that the earliest I could pick up was what was listed when I purchased the AirPods and he didn't know why I was informed that it could be done earlier. I was SO frustrated being mislead and wasting my time.

People want us to go into stores and make purchases in person rather than online but this whole process was absolutely a waste of time and in reverse. I ended up wasting almost an hour of my time and went to Best Buy next door and had the best customer service and was in and out. DON'T Waste your time and energy...