Urban Outfitters — Local services in Town of Huntington

the blonde girl who works here is always beyond miserable. the names arent on receipts but for management the cashier ID is 217779. never a pleasant experience with her. today, my boyfriend was doing a return for 2 shirts online and wanted to get it back on a giftcard so we could just reorder the shirts since in store was sold out of his size/color. we asked politely if there was anyway if could be in a giftcard form and told our reasoning. we get a half-assed "welllll yeaahhhhh we can buttttt i already but it back on the card so..." and we asked with plenty of time. what if we didnt have that credit card anymore? not to be that person but ive been a retail manager for many years and id be damned if any of my staff behaved like that consistently. we wont...

Costumer service and management are horrible. There was a 40% off sale. I found some cute shoes on sale and went to buy it. It wasn’t coming up as sale but there were a million of the same shoe also with the sale sticker so they honored it. When I was rung up they wouldn’t give me the 40% off sale and when I asked why the shoes are on sale the guy said “I was just being nice giving you the sale price”. No your not being nice it’s your job I just don’t think they wanted to honor the 40% off because I would have gotten the shoes really cheap. It’s not my fault that’s the sale price and it’s 40% off. Just stay away they clearly don’t want money...

I've never felt so strange in a store before until I went to this Urban Outfitters. Not a single person working showed an ounce of interest in their job or assisting me in a friendly manner. I was almost being ignored. Some girl who was working didn't even realize I was standing in front of her and needed a fitting room because she was too busy texting. I thought I was speaking another language. It's not that hard to make people want to come back...