California Pizza Kitchen at Walt Whitman — Restaurant in Town of Huntington

I am incredibly disappointed in the service and handling of a very frustrating and unfortunate experience at California Kitchen Pizza. I had ordered a pizza and requested mine without bacon, as I do not consume pork for religious reasons. I made a specific and strict request that there be no bacon. Upon taking a few bites of my pizza, I am appalled to see that there is pork inside my pizza. I am extremely upset not only by their lack of care or ability to follow instructions, but by the handling of the situation. The server did not seem to care in any regard for her mistake, and went to speak to her manager to see "what can be done" to rectify the situation. The manager oh so graciously allowed her to waive the disgusting pizza I had not ordered (and was absolutely not going to pay for regardless). Rather than offer a genuine apology, or compensation to rectify the situation, or show any compassion, they immediately proceeded to hand me my bill for the rest of my order (only our drinks). I am absolutely disgusted by this service and am sure to never visit this place again. Shame on you. Please train your staff to a) follow directions in an order, b) understand cultural/religious responsibility for certain people regarding their orders, and c) learn to resolve a conflict utilizing basic customer service skills rather than lose a customer permanently by throwing the rest of their bill on them. Mind you, it was a bill for 2 sodas and not a significant amount. But there was no sort of courtesy to fix their wrongdoing or how upset I was. This location is a disgrace to California Kitchen Pizza chain, and I will be sure to reach out to the respective...

I strongly urge you to steer clear of California Pizza Kitchen due to their complete lack of organization and accountability. I placed an order for my entire family, totaling $160, and not a single item was correct.

I called immediately upon realizing the mistake and was put on hold for 30 minutes. The next day, I spoke to the assistant manager, Cleveland, who assured me he would investigate and get back to me. He never did. When I followed up, he claimed that the manager from the previous day had already issued a full refund. However, he later emailed me saying I wouldn’t be refunded at all.

Then the manager, Andrew, got involved. Instead of reviewing the details of my complaint or speaking with Cleveland, he called me directly. Because Cleveland had lied to me the day before—first saying I was refunded, then saying I wasn’t—I asked Andrew to put everything in writing. After multiple emails and phone calls, his response was that he was only refunding one meal and that Cleveland said only one meal was wrong. I had made it crystal clear multiple times that the entire order was incorrect, both to Cleveland and mia on the phone and in the emails to Andrew. I would think a manager would apologize for their store messing up but he never did that either.

This level of incompetence and dishonesty is unacceptable. We’ve now had to get a lawyer involved. Shame on CPK for hiring such inept managers. Spend your money elsewhere—this place is not...

I am going to share very bad experience of today that their workers have no manners and no courtacy. Today I went there with my husband and my two babies. We ordered pizza and some chicken nuggets for babies. Food was good and we gave the good tip too. We had a stroller with us for babies and they were crying when we were leaving, they were not sitting in the stroller and making the noise by crying so my husband and me decided to pick the kids up and go outside of the restaurant and will try the kids to sit in the stroller. We forgot to pick two milk bottles with cap. When we came out of the restaurant, there was the seating area infront of that restaurant. We were there in sitting area and able to sit the kids on stroller. Then we realized that we forgot the bottles on the table in the restaurant where we were eating. It was around 5 minutes and my husband went there to ask the bottles. Workers told us that they have thrown in the garbage. They didn't wait even 10 minutes and thrown the milk bottles with cap in Garbage and there was a milk in that bottles. I really feel very bad. My babies keep crying all the way to my house. Because they don't had milk. So I will ask the question to the workers that if their customer forget anything on the table then what they do? They don't keep for some time alreast one day. I really feel very bad after going to...