Push Fitness Club of Melville — Attraction in Town of Huntington

Canceled my membership back in March '22 when I moved, spoke with Matt, sat down and signed forms etc. The typical gym cancellation experience these days. I see today I have been getting charged for the past 9 months after I canceled. You see where this is going.

When I called to request a refund, the sales manager told me they did not have the cancellation document on file. Ok, that's fine mistakes happen. I told him who I spoke with at the time of cancellation, which was Matt the GM. I hear the GM in the background as I'm speaking with the sales manager on the phone. I was told a refund was impossible since the documentation is not on file, and it was "my issue to deal with". Only the GM would be able to do anything about it. When I requested to speak with the GM (who I heard in the background), the sales manager said he wasn't there and I should come in to speak to him (the sales manager, not the GM) personally. Unbelievably unprofessional and it sounded like a weird invitation to meet this guy outside in the parking lot.

Steer clear of this place. Nice gym equipment but wow... .....................................................................

Update after club's response

The information I provided in my review was and remains accurate. I was told Matt the GM was not there, not that he was unavailable. I said I heard him in the background, and the response was "he's not here". And the sales manager was combative, no question. It's very convenient for Push that I have no recourse in this situation. I requested a call back from Matt after he spoke with the billing company on Thursday 12/8. Still have not heard from him after calling the gym Friday 12/9 and leaving a message with the manager on duty. This is now the 6th business day with no solution presented to me other than "maybe we can do you a favor and work with you to credit a couple months".

Here I read from the gym's response that the billing company has no record of my cancellation...yes obviously guys that's the issue. I came in to cancel, followed your protocol, signed your ipad, yet still I have been charged for 9 months. It is on Push now to follow through and remedy this situation. The issues with the billing company are not my problem. Of course it would be nice if the automated system worked as intended but unfortunately it clearly did not. I wonder if my account is even cancelled yet?

Again, and I can't stress this enough for the people reading this. Don't join here. Nice gym, terrible management. If you think this type of thing won't happen to you, think again. Check BBB reviews and complaints, I am not alone. I am not the type to post google reviews and complaints but this place and its management are...

I was visiting the area from CALIFORNIA and I came in for just one day and the place was great! I signed up for a guest pass but being from out of state and just visiting the area, I suspected that the free guest pass was only for local residents.

So I was willing to pay for a day pass but didn’t expect it to be so cheap! Only $20. I’m from the bay area, CA and a gym that nice and upscale looking over here would probabably charge at least $40/day. Eqiupment was all in great shape. The place was spotless, the bathrooms and locker rooms looked very nice and welcoming, the decor was great, the members seemed friendly and didn’t give me that “who’s this new guy” look :D

Also I conveyed to the person at the front desk that I’d be staying in the area for a few days so he suggested that it may be better for me to buy a one month membership for $59 since the current special omitted any enrollment fee. What I liked is that it didn’t feel like he was trying to upsell me. It felt like he genuinely felt it might be a better option for me. I ended up declining and just getting a one day pass but I appreciated the offer.

What I also LOVED was the clean and orderly culture of the place. Not only was everything racked but the weights were all racked accordingly. Being someone who’s worked in gyms for the last couple decades, it was a breath of fresh air. What I also liked was that an employee was off duty and working out on his own in his in his regular workout clothes but saw that I needed help and called someone over for me.

The manager Dev was also very nice and pleasant. I met him at the end of my workout and we had a nice little friendly chat about where I was visiting from, how i liked the area etc.

Great...

My family and I joined the gym in 2019 when they first opened. When asked about canceling our membership the manager at the time said please give us one year for our numbers and you can quit whenever you want. I’ve been around the block before w gyms so I made sure to ask. No mention of anything else. My wife and I ended up canceling and kept our daughter’s membership, neither of us had to go in to cancel. Our daughter was going to school out of state so she would freeze her account all the time over the phone and sometimes we paid for months that she wasn’t even in NY. She called to cancel late July because she got a job in Maryland and moved immediately. Push fitness now said she had to come into the gym to cancel. She ask me to go in and I didn’t understand why. Well they kept charging our credit card. I realized and went into the gym and asked for them to not charge the second month and the man at the desk was super nice and said he’ll try and get it done. Well I was billed for the second month and immediately went into the gym that day. Eric the manager came to help me and said he would resolve the charge and clean up the situation. I thanked him and said I appreciated his help. Well they never reversed any charge. Eric you are a liar! Funny how you don’t have to come into the gym to activate a membership but when you need to cancel it, they won’t do it even when you’re out of state. Shame on...