ZAGG Walt Whitman — Attraction in Town of Huntington

So I went to Zagg yesterday to get my daughter’s iPad screen replaced. It was working and had no problems. After Sam worked on it, it had touch screen problems, going on and off randomly. The iPad was working before the glass replacement and the first lie I am told is that this is an IOS problem. Sam tells me this over and over and I say that this was not happening until he changed the screen. Then he works on it again and calls me to say everything is ok now. Sam says he forgot to wipe some glue from the inside which is sticking the power button down. I go to the store with my daughter and it’s not ok. The FaceTime goes on and off and the screen keeps needing the password because it keeps going into sleep mode. Lie number 2 is oh it works only vertically, not horizontally. And I am supposed to be ok with this??? Oh, so he says this is easy to fix but he doesn’t have the right tool to fix it??? Now he tells me to go to Roosevelt Field for the tech who has the tool. At that point I ask him for my money back. I got back $130 but I already paid $50 for a new screen and now charges me $32 in service fees when he basically broke the inside of the iPad. I will be getting my money back if I have to go to Simon the owner of the mall to do it. I just bought a new iPad for my daughter at Best Buy. Back to...

The staff members are often rude and do a rushed job. I've been going to them for years for screen protector replacements and have never had them apply a screen protector without lots of dust specks underneath the protector. When I ask them to fix it they get defensive and won't do it.

Also, one time they sold me a fake screen protector -- I didn't find out it was fake until I went back for a replacement a year later and was told that I would need to pay full price for the replacement because my current one was not made by Zagg.

From now on I'll be going to Apple right next door for screen protectors, since Apple has a machine that applies them free of any dust specks and with a high quality. My family members have had great experiences getting it done at Apple, and the screen protectors there also...

5 days ago another customer Jerwin posted a review about this place & today I had exactly the same experience. The only difference was I triggered him to be more rude to me. He specifically has asked me to insert the credit card, but instead I saw touchless card payment sign & I tried that. He got really mad because I didn’t follow his directions. I was trying to do my replacement under warranty on Zagg.com & it gave me option of this place so came here. I didn’t even know that I would find this place on google. But I think just because he is representing Zagg he is “visible”. He is giving a bad name to the brand. I am really surprised, in a sophisticated place like Walt Whitman Mall a person like him is surviving even after such kind...