All Fresh Floral — Attraction in Town of North Hempstead

I cannot thank Jack and May at this floral shop enough for the kindness and care they showed from the very moment we reached out. With the heavy task of organizing around 12-13 distinct flower arrangements for a funeral, they not only met but exceeded all expectations by having everything ready in under a week—a timeline that felt impossible at first. Their attention to detail was remarkable; they took the time to carefully type each personal message, both in English and Chinese, on notes and/or ribbons for each bouquet, reflecting such thoughtfulness and respect for our sentiments (Sorry, I had to blur out the messages but the flower themselves speak for the beauty of the photos)

Each arrangement was crafted beautifully, with a clear sense that they poured their hearts into every detail, creating pieces that brought an air of love and warmth to the service. The funeral was an overwhelming event for me, yet Jack and May’s dedication made it feel more peaceful and uplifting. Their hard work and genuine compassion turned the room into something truly special, honoring our loved one in a way I’ll always remember. I couldn’t have asked for a more thoughtful and supportive experience, and I am deeply grateful to them for making a challenging time a little...

I had placed an order for same day delivery on Tuesday morning. I spent over $100. Friday the order still hadnt been delivered. When I called and let him know what had happened, the man who answered the phone responded with “I’m too busy right now call back another time.” He put the phone down but didn’t hang up. When I called back later that day and asked for a manager. He said “No manager is here.” And hung up. On Saturday I got an email that the order had been delivered. It was a birthday gift for my mom who told me it hadn’t been. I called back and the woman was very rushed. She cut me off, confused my order with someone else’s, and ended up telling me the order had been canceled.

I understand mistakes happen but customer service is imperative to get returning customers. I won’t be using All Fresh Floral again unfortunately because there was little chance for me to speak my mind. If the order was cancelled, I should have received a phone call - especially since it was same day delivery- with alternative options. If a product is no longer being offered, then it should be off...

UPDATED REVIEW SEPTEMBER 2022: I've been using All Fresh Floral since my engagement party nearly five years ago and have never been disappointed. May is easy to work with and delivers a beautiful bouquet for a fair price. I did a gold and eucalyptus theme for my daughter's baptism and May inventively spray painted some of the flowers gold and while I wasn't sure at first how they would look when she spoke about it I was completely blown away when I saw the centerpieces in person- absolutely exquisite. She is a visionary and so talented! Highly recommend.

Previous review 2017: I used All Fresh Floral for the centerpieces at my engagement party. They came out AMAZING and they were really able to work with me on the price. The flowers were stunning and our guests complimented the arrangements the entire night. Very easy to work with,...