New Garden Spa l Best Bodywork & Foot Spa — Attraction in Town of North Hempstead

Disappointing Experience, Unprofessional Staff:

I’ve been a loyal customer of this spa since its opening and have always recommended it to friends and family. Over the years, I’ve had several favorite masseuses, but unfortunately, many have left. The front desk staff has changed as well, and the professionalism has drastically declined, particularly with newer employees.

On my visit on 4/8/25 around 1 p.m., I was greeted by Anna at the front desk (short hair). I explained to her, as I always do, what I needed for my 90-minute session: a female masseuse, focus on my glutes and inner thighs (with palm massage, not fingers), and 20 minutes of foot massage at the end. In the past, the front desk staff always clarified this for me, but Anna didn’t seem to do that.

When I was escorted to the room, Lucy (the masseuse) came out with another customer and another masseuse. I couldn’t understand the language they were speaking, so I wasn’t sure if my requests were communicated properly. Lucy had a very unprofessional attitude—she rolled her eyes and made a sarcastic sound when I asked if she was informed about my preferences. This made me uncomfortable right from the start.

To make matters worse, Lucy started the massage in a way that caused me significant pain, contrary to what I had asked for. I had to stop after less than 10 minutes and asked for Anna. I explained that I wanted to switch to a male masseuse because Lucy’s technique was painful and uncomfortable. Once again, Lucy and Anna giggled and exchanged looks—very unprofessional and off-putting.

David, the male masseuse who came in, didn’t seem to have received the correct information either. I had to repeatedly ask him to adjust his technique to use his palms instead of fingers. He seemed frustrated, sighing and huffing throughout the session. However, his technique was definitely better than Lucy’s, and I eventually completed the session.

At checkout, I noticed David had a disgusted look on his face, which was strange given I was tipping him and paying the full amount. I gave him a $20 tip and paid Anna. Unlike the previous front desk staff member, who would ask about the massage or say thank you, Anna ignored, looking down and acting busy until it was time to take payment, after which she quickly returned to looking down. When I asked Anna for the names of the masseuses in the end, she was again dismissive, blinking rapidly and answering with an attitude.

I am deeply disappointed in the decline of service and professionalism at this spa. Has the owner changed? Are staff members being properly monitored for their behavior? It feels like no one is paying attention to the quality of service anymore. I’m not sure I’ll be coming back, and I’ll no longer recommend this place to others like I once did. I truly hope the owner reads my review and reads others to work on improving this...

I came to New Garden Spa today for 2 reasons first I've been here before and had a 30 min foot masage on my lunch break to try it out, and for $18 for 1/2 hour that was great. It made me want to return for more. So I came today with my husband for our Anniversary, I was in a good mood and happy to do this for my husband. We came in for a body massage for and hour each and foot massage for an hour each. I was very unhappy when I layed down for my face was in a hole of Musty smell. So for an hour I had to smell that. But I didn't say anything because my husband was next to me and didn't want to ruin his experience but come to find out he smelled it too. Both techs were very hard in their hands I kept telling the guy on me softer and that would last 5 seconds. After it was over my husband could not get up he was in so much pain because the girl that worked on him was extremely hard in her hands, hes not one to complain, a massage should be enjoyable he was clenching his bed and his teeth, it was the worst experience ever! Then the foot massage was the same way, the recliners smelled absolutely FUNKY! To add insult to injury we leave to pay and although we were in pain we understood how hard the staff work and would tip accordingly. The techs are waiting at the door all lined up, and you are not told there is a fee for credit cards and we had a debate as to tipping. Now! A previous review stated being embarrassed about having to tip 40% well that's you! I work just as hard for my money and no one dictates to me how I should tip. This is America and you are not guaranteed a tip unless its gratuity included, if I have poor service and I'm not happy I tip accordingly. The only thing that is guaranteed to pay is my Bill. Most Asian orientated establishments play that game and I will not accept it! point blank. Its very disrespectful! I will not be returning back to New Garden Spa it's very unprofessional and the people I referred to go there I will let them know my experience. I've been upset all day behind this it ruined my attitude on my...

I am a regular here who generally tips well and is respectful, the front desk person clearly doesn’t know this or doesn’t care. This Sunday evening 10/23/22 I came in and found the front desk woman was impolite, I thought at first it was because I was a walk-in until she was rude to the next person that came in as well, who had an appointment. I find her attitude off putting and today I had a poor masseuse. The man was too rough, even after I interrupted the massage to tell him to be gentler, he continued to painfully dig his fingers into my flesh and pressure points, while ignoring pretty obvious knots and tight muscle groups. Upon leaving the front desk woman asked me how it went and I mentioned that it was too hard so she said facetiously “Ok bye bye” …as if I don’t understand what ‘shut up and leave’ sounds like, I just left after that because I was already in a bad mood after that massage. I still tipped the man but it would have been well within my rights to ask for my money back because I left more stressed than when I first walked in. Honestly the front desk is doing a huge disservice to the majority of hard working and talented masseuses in the back. Its not the first time the front desk person has been rude or copped an attitude for no reason. It is also not the first time a male masseuse has been too rough to the point where the massage was unenjoyable. Its sad because the ladies always do a nice job despite the front desk being a hassle. It would be beneficial if they told us the name of the masseuse or introduced them in the beginning, that way you can ask for them or report an issue. As it is the front desk and unprofessional male masseuses are dragging everyone else down in an otherwise quality...