Five Guys — Restaurant in Town of North Hempstead

UPDATE: I was critical of this location for how it operated during 2020 and 2021, but I've gone a few times now in 2022 and it has really turned it around. There is eye contact, friendly staff, good quality food, and much quicker turnarounds. It feels more like a regular Five Guys location. So im very happy to see it because it is the closest location to me.

OLD POST: Corporate, please save this Five Guys location!! I'll reiterate what others have said. This is one of the worst run Five Guys locations of the dozens that I've visited. Corporate should step in about management or replace the franchisee. This location is so bad that I'm pretty confident it's damaged the brand.

I avoided this location by going to the one in Carle Place until it closed. I gave them some leeway because of COVID, but service is abysmal. The staff wanders off like stray cats during the middle of ordering and trying to fill orders. There was 2 or 3 employees out of the 10 that were keeping it together and they were clearly overwhelmed and frustrated. Fries were soggy. The burger barely made it between the bun.

I'll reluctantly keep going to Shake Shack until Five Guys reclaims control of...

Let's give credit where credit is due. After a long back and forth with the kids trying to choose lunch, we decided on Five Guys. It had been a long time since we've had it. Thinking about it, it was like the earliest fast casual that elevated the hamburger. Way before shake shack or smashurger or bareburger or whatever. Note that if you have anything resembling peanut allergies, you should stay away as there are literally peanuts everywhere. Freshly roasted, unshelled peanuts in cartons, are available with little paper boats for munching on as you're waiting. Their fries are fried in peanut oil.

So the rundown. Their burgers come in regular and junior size. The difference is essentially an extra patty. The beef is fresh and tastes like it was homemade. Another plus - all their toppings are basic but free eg grilled onions, 'shrooms, etc. The fries were a little soggier than I remember but they make up for it completely with taste and quantity. Lastly, they have those fancy Coke dispensers that offers a gazillion different combination options. The place is super clean and the workers all seem like there enjoying themselves....

This is a remarkably below average five guys for quality of training and staff skill, though they are all nice and trying to do things, it runs less like a well oiled machine than other five guys I have been to

the staff once left me on the phone on hold for 5 min then didn't answer when I called back, though it was clearly a new girl who was on register and phone when I got there and she was very apologetic, I think that she didnt know how to work it and someone else took over when they got back from break one time they made my milkshakes completely wrong I have no idea how but they were liquid and way too sweet which I didnt realize until I got home the fries are more starchy and not consistently well cooked because they don't use timers for them unlike other locations the burgers tend to have less condiments than at other five guys, and are drier /...