Equinox Woodbury — Attraction in Town of Oyster Bay

Imagine you run a gym. Not just any old neighborhood gym, but one that wants to attract an upscale clientele and charges its members, say, 5-7 times more for the privileges of membership.

Now, imagine that due to either theft or negligence committed by one of your employees, a credit card belonging to one of your members is stolen and used for attempted fraudulent purchases at a nearby Guitar Center and Foot Locker (charges which, fortunately, don't go through).

You would be horrified, right? Deeply embarrassed that this kind of seediness could occur at your supposedly high-class club and willing to do just about anything to make the situation right by your member?

Not Equinox!

When the situation I've described happened to my wife, I called James, the manager, to request immediate cancellation. James apologized and assured me that the membership would be canceled without any additional charges. Admirably, James wanted to handle a bad situation the best possible way.

Then, the bigwigs at Equinox Member Services got involved and overruled James: there would be no immediate cancellation. Although my wife will not be setting foot in the gym again, she would be required to pay for another 45 days. Why? Gym Policy.

Gym Policy didn't care that my wife's credit card was either stolen by an Equinox employee or negligently handled by an Equinox employee in a manner that led directly to its theft.

Gym Policy was neither horrified nor embarrassed. Gym Policy made sure Equinox got paid for an additional 45 days. This kind of shady business practice is typical of every gym I've ever dealt with, so I suppose it was naive of me to expect that Equinox would be any different.

You'll pay a lot more at Equinox, and in return you'll get stuff like eucalyptus towels. But if you're expecting that one of the things you'll be paying for is customer service with a touch of human decency, you will be very...

This Syosset/Woodbury Equinox is the type of club that just makes you WANT to come in and work out. Between the natural light, awesome machines, and the top-notch staff, classes, and changing facilities, I actually looked forward to coming here for a workout when I was a member!

Upstairs among the weight machines, there's a healthy selection of dumbbell freeweights, as well as a variety of bars, plates, and adjustable benches. The whole area is nicely mirrored so you can check form while you're doing your reps. If machines are more your thing, you'll find a good variety (and some more obscure ones too) to target specific muscle groups. There are plenty of trainers walking the floor, happy to offer advice on form, etc. while you're working out...a really nice touch.

Aside from the cardio and weight machines, one of my favorite parts of Equinox are the well-appointed bathrooms; his/hers saunas and eucalyptus steam rooms are the perfect relaxing end to some rigorous exercise. Finally, they've got all the sundries you'll need - towels, and dispensers for shampoo, conditioner, body wash, disposable razors & shave cream, hair gel, and even mouthwash. All of this makes transitioning to an evening out that much more seamless!

There's a juice bar downstairs if you're looking for a dose of post-workout protein (try banana, peanut butter, and chocolate protein!) I've never taken a class here, but I'm sure they're just as good as the rest...

I would highly recommend you go to any club except this one. The membership advisors at this club are not upfront and honest. They mislead customers and they have mislead me which goes against New York State law. When I first joined I was eligible for a youth membership and the advisor did not notify me of this information. I only found out about this when I moved my home club to a different location. As of recently they tried to give me a "special deal" for what happened in the past. What they did not mention was this deal is a promotion they are having for the holiday weekend not a special deal for my situation. If you are looking for a club where you feel like they truly care about members and will not deceive you I'd recommend looking elsewhere. The only reason I am giving it 1 star is because the cleaning staff are extremely profession and kind people. Do yourself a favor and use the membership advisors in different clubs it'll be a better use of your time and you wont face the runaround...