Lake City Choppers, Inc. — Attraction in Town of Plattsburgh

If I could give lake city choppers negative stars that's what I choose. The way my husband was treated by the staff was horrible avoiding him and not returning his calls. My husband bike was there for most of the summer getting repaired telling him they had the parts and the bike was going on the lift a certain day and the bike would be done in a few days. Weeks to go by with the work still not done. He paid over $5000.00 to have the bike fixed for him to pick the bike up drove it about 30 miles home. For the bike never to start again. We bring it back for them to say another part was no good when with all the repairs they said they did it would've been noticed the part wasn't good. All we wanted is to enjoy going for rides and lake city choppers ruin the summer. So very sad.we could've invested in another bike because they where are last chance because all of the other bike repair shops want quick jobs. What happen to places that actually want to work on a bike not just change tires and do simple repairs. Thanks Lake City Choppers for doing a horrible...

Brought in a small atv to be worked on. Was there for a month and I never received a call from them at all. I called several times to find out when it was done. Finally went to get it, paid 350.00, got it home and it didn't start. Brought it back and they fixed it. Picked it up a second time and my son rode it for five minutes before the chain fell off and two tires went flat. Called them to order a chain and four tires. A week went by and once again, no call. Called them and they hadn't ordered the parts and didn't even remember what I wanted ordered. Worst service I have ever encountered anywhere! called today and spoke with Jerry, service manager, and he apologized for everything that occurred, which I appreciated and told me if I ever needed anything in the future, to...

The worst experience ever. Terrible customer service.The salesman Completely wasted our time. He Wouldn’t take a deposit or even write down our name and phone number, just told us to come back when it wasn’t 45 minutes before closing. Apparently that’s not enough time to sign a CASH deal because the sales people want to go home. Before we drove another 2 hours to come back we called and he assured us our purchase was waiting for us. Low and behold after 40 min going over the machine with a different salesman and wanting to test drive the original salesman comes out and says the machine was sold. When we asked for information about who to hold accountable we got a song and a dance. The sales people deflect everything to the absent owner who you can’t...