Geek Squad — Attraction in Tulsa

They accepted my daughters laptop for a screen repair, sent it off to some centralized repair shop, held it for 2 months and then returned because they couldn’t order the screen at that time. Fine, pandemic is bad times.

The 1 star is for horrible customer service. The only way to get status updates is through their app or National 800 number (where they read u the status from the app). During the 2nd month, called several times and their phone people were even unable to figure out exactly who had the laptop. Then they started promising the repair technician/supervisor would call me back with actual update and they never did. Never once did they tell me “Lenovo laptop components are severely back ordered right now, sorry for the wait.”

Had I known Lenovo laptops were unrepairable at all in Late 2020 and early 2021, would not have bought a second one for another college kid either. And If BB was aware of this (and they were), they should have stopped selling Lenovo at that time. It would be like a car dealer selling you a car that is unfixable - bad faith sale on the part of BB.

Finally I go into the local store and get a great supervisor/manager who committed to track it all down. Couple days later they called and told me it was on its way back to the store unfixed. The BB local store managers get a 4 star sub-score for how they handled it at the end.

But... geek squad local is nothing but an intake and shipping function so “geek squad” gets about a zero star. Don’t put your equipment in until they fix these issues with communication and their...

Awful experience. I came in to get car radio installed since it was free for I spent so much. After the appointment I noticed my dash was loose and they had lost a plastic piece that hid a screw on my dash and now I have a hole in my dash that things can fall into. I told them they lost the piece so they had me come back to review the video. They claimed they couldn’t see the dash but then proceeded to say the worker didn’t get close to it. Which makes no sense if like they said “the video didn’t have right angle to see that area”. The worker also either stole or threw away the only thing I had sitting on my dash cup holder. They told me to called customer service to which they told me they can’t do anything since they aren’t the store I brought it to and said the store (Tulsa hills geek squad) is the one responsible for replacing my piece. I’ve now been on hold about 5 different times for 20 mins and it keeps getting hung up. Totally unprofessional and I wish I never spent my money...

Oh man I wish they had half start!! Best Buy Geek Squad has the worst customer service! I was a tech member, and they installed my truck audio, but when it failed before the one-year warranty, they refused to cover it. Recently, I sent my Mac Mini for repair, and they promised 48-72 hours. After two days, they said it was ready, but when I arrived in dangerous snowy weather, they said it wasn’t. After five days, they claimed my hard drive was cracked and told me to go elsewhere. The GM was rude and told me to leave. I wish they kept their promises and returned my Mac Mini as I brought...