Top Cut Family Hair Cutters — Attraction in Tulsa

Horrible Horrible SERVICE and MANAGEMENT!

Went in for a simple highlight to cover my roots (new growth). I usually always have foils done but my technician insisted she would just use a 'color' to brush on my roots. I was in-trusting in her expertise and now have ORANGE HAIR!

The young manager would NOT even come out to coach my technician on how to correct the issue. In this matter my hair was over processed, a total of 3 times, with her seconding guessing over and over how to correct the mistake. Once the manager finally made an entrance she explained that she couldn't leave the other clients to come help. (These clients were not in distress as I was, yet she avoided me). She then had the guts to lie to my face over and over saying "Well, we have never done your hair before so we aren't familiar with how it would take to color." "Well, we don't have to right type of colors to match your hair" ( I am blonde...how difficult is that?!? Bleach anyone?!) I then was furious that they didn't warn me of these 'issues' before, but waited until after my hair was done to make the excuses. I instructed the manager that I was NOT going to pay for the service but I would pay for the cut I got and tip my technician just for her time. She demanded that I pay and threatened to call the cops on me!

I will never be back, like they say " you get what you pay for".... i learned my lesson! told her I was not going to...

I took my 94-year old mother to Top Cuts this afternoon. She has been going there for 10 years to get her hair cut. There were two women working and neither one was friendly at all, especially the one who cut her hair. She never smiled or asked how my mom was doing or tried to make small talk at all. It was really odd; it was the one of the worst examples of customer service I have seen. After the cut, there was hair all over my mom's clothes even though she had a gown on. The stylist didn't blow dry it at all or even ask if my mom wanted it blow dried or styled. The cut was decent, but my mom won't be going back to this place to get her...

Botched my friends hair wasn’t even at all. When she finally got the courage to go in and have it fixed they said she was no longer a customer and wouldn’t fix it she then asked if she could At least have a refund they said no she asked to speak with a manager and they got some random girl to pretend to be manger and when the actual manager called the store she asked to speak with her the lady flat out told her no and said she had 5 seconds to leave or she would call the cops they have 0 accountability and 0 talent for cutting hair will definitely be calling the board of cosmetology to...