Elements Massage — Attraction in Vienna

An Update: the regional manager as it is stated below have never contacted me, and my card was charged today even though I submitted a signed requiest to terminate my membership and was promised that there will be no charge in March. No one cares.

Just got off the phone with a manager:

They opend today due to snow at 12 PM. My appointment was at 11 am. I was not informed, and had to call twice in the morning to see if they are open. I finally received an email at 12 PM to call them to reschedule. My masues cant see me today because she is booked. Oh, no!!!!

Im avalible on Tuesday after work at 6 Pm and want 90 minutes, but its not possible because they close at 7 PM. Why I need 90 minutes? Because 60 minutes is really 50 minutes. 10 to chat about your needs and 15 minutes to undress, so in 25 minutes they wont be able to do a whole body massage.

I pay membership, and have to always bend for their schedule.

I requested to cancel my next month auto payment. They cant do it because they need 30 days notice. They charge me on the 1st of every month and today is 7th.

What do we do if I dont want to come back I've asked?

The lady on the phone tells me yet another "NO" she cant do anything because of the contract. I've asked to talk to the superior, she tells me she was the one, but her hands are tied?????

At this point I paid them for February and will be charged for March, but dont want to go there anymore.

Apparently, the manager cant do anything about it. Great experience!

*She just called me back. I can cancel my membership for the next month, but for this month, if I dont want to come back, there is NOTHING she can DO!

I will take my last massage even though it will be apriori unpleasant, but I am trapped and CAN'T DO...

Wonderful place! I sought out a massage therapist who I had been hunting down for a while. She used to work with my chiropractor and I got my massages there. Amanda is highly skilled and has been doing excellent massages for years. She is trained in deep tissue, reflexology, swedish, as well as other techniques and has great pressure -- very deep, if that is what you need for your muscles to relax. Amanda is super nice and makes sure the experience is good for you. Whether its your first massage or you've been getting them for 50 years. Elements is super clean and the receptionist at the front was extremely helpful. They have a monthly program, but its not forced on you and they are very low key and laid back about it. Much different experience than when I signed on to a similar program with Massage Envy several years ago. I very likely will do it because it saves me money through Elements and there is no contract to be a part of or money coming out each month like Envy. Had a wonderful massage with Amanda. She is a senior massage therapist, which means you pay an extra $10 for her to massage you -- but it is so worth it because she is that good and will take that good care of you. I'm sure the other therapists at Elements are also very good, but I'll stick with Amanda. Highly recommend giving this place a shot for your massages. I'm sure the front desk team members can help you select an appropriate therapist for your massage needs. I'm already anticipating my 90 minute massage scheduled...

I have been going to massage therapists for many years. I've never really had that 'perfect' session though. I did some research in my area because I was looking for therapists who were able to do Craniosacral therapy. I called Elements and John at the front desk made my day by telling me that yes they do offer that service. I booked right away. I was their last appointment for the night and unfortunately got a little lost trying to find their location. (GPS will fail you due to the design of the building) When I walked through the doors though John was very understanding and got things started right away. Kelly was superb. He made sure to ask me what I liked and didn't like. He also did a great job in making sure I understood what the Craniosacral portion included. It was my first time after all! I was very upfront about what I liked and didn't like for the rest of my session. He also made sure to ask me questions during the massage when he noticed that I might not be comfortable. I usually chat with my therapist during the session but was not able to because I was so comfortable and relaxed! The only 'downside' I could see if that the building is having a 'face lift'. There are construction materials in front of the building and things blocked off. I am not the type of person to mind that sort of thing though. Overall great staff, clean location, and very good prices for the level of service that you receive. I will be using Elements Massage...