Kindler's Gem Jewelers — Attraction in Waco

These ladies are amazing! My then fiancé, now husband and I came here in November of 2020. We were looking for a wedding band for him. We had looked online and at other local jewelry places, to no avail. He was looking for a particular style. We told Tammi what we were looking for and she found a beautiful band for us. It was the style and look he was wanting, so we bought it.

We bought it in November, but we were eloping in December. Tammi assured us that even with the holidays the ring would be ready in time. She delivered as promised. Not only was the ring done on time, but she had it inscribed for us.

She texted me different ideas for an inscription, and offered us different fonts. I was overwhelmed with wedding details, and forgot to text her back a phrase for the inscription. Thankfully, she texted and reminded me before the deadline. Absolutely amazing customer service!

But the cherry on top of all of this was what she did for my rings. My (now) husband and I had been together for 9.5 years at this point and engaged for 6 of those wonderful years. We bought my engagement ring in another state, and my wedding bands at another store. My wedding bands are an enhancement/ jacket band style. There was a sizable gap between the band and my engagement ring. We asked if that was something they could fix. Without hesitation they said yes. Not only did they fix my bands, but they inscribed my ring as well. Then they gave us a box to fit my rings, unlike the store we bought my wedding bands from.

SERIOUSLY! I didn't even buy my rings from them and they took care of me. Who does that?! Kindler's does! That kind of customer service doesn't existent anymore in today's world. Tammi from the bottom of my heart thank you for your kindness, help, and spectacular customer service. I will be back for birthdays, anniversaries, and Christmas gifts. To me Kindler's and kindness...

Kindlers Gem Jewelers has purchasers that come once a month to their store. I was very disappointed with the unprofessionalism and horribly inconsiderate manner shown to me by the purchasers'. I made a special trip today to meet with them to sell a piece of jewelry that was a 5 year anniversary gift to me .The gentleman that I met with was more than unprofessional he was also rude and asked more questions than needed to be asked.He was unable to give a quote for the ring I was selling and suggested that it was from Kay Jewelers or Zales and basically wasn't even worth a professional appraisal. Then he asked me have I been made another offer by somewhere else. When I told him I had he refused to give me a quote if I didn't tell him how much it was he also implied that my ring wasn't worth more than $250.00 l. The weight of the diamond ring in total is 2.2 karats and it's white gold,the center stone is 1.9 carats. The gentleman told me he could not sell a ring with a centerstone of less than 2 karats , now call me crazy if you will that was my first time in Kindler's gem Jewelers and I will never be back that gentleman clearly doesn't value jewelry or his job he's just a jerk with no regard for anyone's feelings towards the piece of jewelry that they are selling that could have more worth than cash value to them ,...

⭐⭐⭐⭐⭐ A True Gem – Kindler's Gem Jewelers!

Kindler's Gem Jewelers is an absolute treasure! This wonderful, family-owned jewelry store goes above and beyond to make your dreams come true. From the moment I walked through their doors, I felt welcomed, valued, and completely taken care of.

The family puts so much heart, faith, and integrity into everything they do. Their attention to detail, warmth, and genuine care make the entire experience unforgettable. Whether you're creating a custom piece or shopping for something special, they guide you with kindness and expertise every step of the way.

The craftsmanship is stunning, and each piece carries a story—made with love and purpose. I left with not just a beautiful piece of jewelry, but a meaningful memory.

I’m so grateful I found Kindler’s and will be recommending them to everyone I know. A true blessing and a shining example of what a family business should be!

Gerda, Jan, Ainsley, Tammi, Beverly, Maggie, Julie and Terri Thank You So Much for all that you do for each and...