24 Hour Fitness — Attraction in Walnut Creek

Terrible parking, I've had my car damaged several times, circle the parking lot for 15-20 minutes, miss the Group X class, and I end up just leaving. I've seen so many accidents here. Terrible membership renewal practices by Corporate that are in violation of the Bill signed by the Governer in Sept 2024 requiring one-click cancellations with auto-renewals. Their website doesn't allow you to cancel your membership. A family member re-started my membership and paid the first year, I NEVER SIGNED UP and get charged for auto-renewal. I have called Corporate to cancel & refund numerous times and it always says "customer service is closed" and hangs up. [3/30/25 IN REPLY TO "RESPONSE FROM THE OWNER" I already used the "Contact Us" on the website and received a generic response that did NOT address my request or concerns. This was the response I received, which I have already replied to and not received another response back yet.

"Thank you for your email. We appreciate your business and are sorry to hear that you have requested to cancel your agreement.

Our records indicate that your membership was cancelled as requested, effective 03/17/2025. Records show your refund was already processed on 03/20/2025 in the amount of $150, which should be back to card on file within 3-5 business days.

Please reference the cancel confirmation sent to your email address on file at the time of cancellation for other important information regarding the details of your cancellation, including your date of last access to the club.

We wish you the best with your future fitness goals.

In good health, Dawnell O. 24 Hour Fitness Member Service Team"

I replied back to that email, reiterating my request for a full refund, citing A family member paid for this membership initially, I DID NOT SIGN ANY FORMS AGREEING TO AUTO RENEWAL. I never received notification of auto-renewal. I have not used any of your facilities since November 2024. I can not access the local gym due to congested parking which has resulted in damage to my car several times. I can not attend Group X classes that I registered for because I can not obtain parking in a reasonable time frame. The website's "manage membership plan" does not actually manage a membership plan. There is not way to check membership renewal date, remove my payment method, or cancel online. I have called Corporate several times, as directed by staff at the Walnut Creek Gym, and I can not speak to a representative. Every time it says "customer service is unavailable" and...

• Warning: MALE MANAGER at this location follows women into the bathroom*

GARY BROWN (Sales and Service Manager) at this location followed me into the women's restroom, because he thought that I did not check in (Even though I did). This behavior is completely unacceptable and it is clear that he specifically targets POC/Minorities.

Before following me into the restroom yesterday, he targeted, yelled at and embarrassed another client for not throwing away paper tissue In the men's restroom. This client told me that this is not the first time that GARY BROWN has harassed him, the first time he joined the club he went to check in on the tablet and GARY yelled at him and told him that he cannot check in that way.

When GARY BROWN followed me into the bathroom he asked for another team member to come in and address me. I checked in via scanning the app and have the proof on my phone that I did. I was doing my hair and unaware of what was taking place GARY said "That's her, the one who is doing her hair." When I addressed him by asking if he was talking to me, he walked out. I asked the other client next to me what was going on. She said that he thought that I came into the club without checking in and it was a mistake because he was looking for someone else that may have went into the spa area.

I was completely baffled by this situation and went to the help desk to address Gary and he apologized for the "experience". He said that he thought that I was someone else, when I questioned why he thought it was me he said he didn't know. Well, I was confused to why I was targeted specifically, It was obvious that he chose to target the only Black woman in the club yesterday. Might I add, the client that I mentioned earlier was an Asian male. This is clearly not a coincident and proof that he specifically targets minority populations.

Looking at the previous reviews this is not the first time that Gary harassed clients and I will be bringing this issue to HR and other parties in Contra Costa county. This situation was unreasonably escalated and he could have approached me as a client in a completely different way. However, his decision to follow me into a women's restroom was completely...

It's okay is just right. Reasons: I feel there are not enough weights around for the number of users, the upstairs area is bare of weights. I think it's a small ask to put weights there for other users. 1.b You have to download an app to sign up classes but app is restricted to US based app store only. I updated mine to US and can't download app and can't sign up for class. VERY ANNOYING - just use a site! In the major machine areas, hardly anyone has the courtesy to put the weights back off the machine. It matters to me as a petite frame person who can't lift $50lb plate diagonally upward to unload the machine. It's super uncourtesous and dumb to not use the opportunity to carry that weight. Best part is people leaving the weight by the weight rack and not on the weight rack. The machines are super close in the back area which maybe due to the pandemic, I am a bit putoff with. Machines have exposed grease on the handle corners(not sure why). I joined in early Feb/March 2022, was suppose to get a session with the fitness manager. He had a major set back health wise. We are now in May 2022 and we'll they have not hired a replacement and I never got a call. If you ask the front desk reception, they have no idea when he will be back or at times just give my that dumbfounded look. Most annoying is to date, no call from anyone to bother to reshedule or anything of that sort. So many employees around, none actually on the floors. I would expect some level of surveillance just for safety and clean up. I have never seen an employee anywhere but front desk which is a hangout vs reception. I don't care, hangout but the other day, there was guy doing these weird dumbell pushes and he would fling dumbells outward and they would fly off almost hitting the weight stand and walking path for people. I would expect some level of surveillance just to stop these kind of people from hurting others. They need to upgrade the toilets and change up some of the machines. Longest review ever written but overall this is worth only 3 stars, is staffed at a 3 star level and attended by people like me(3 star). Will have to...