Warren Glamour Day Spa & Massage — Attraction in Warren Township

I visited New Glamour Day Spa because I saw they had a deal on groupon for a signature facial and massage for $55. Thought to myself that's a great deal and reviews seemed good. I get there and the area(Warren) is nice and the day spa itself was decent. I've seen better. I get my signature facial first and i have pretty good skin as far as acne and discoloration goes. The older lady doing my facial looks at my skin with disgust and tells me its uneven. Ok fine, its not perfect but since you're an expert at your craft I'll let you make it perfect. I also thought to myself here comes the upselling. She suggested microdermabrasion which I had in the past so I didn't mind having it again. This was going to be an additional $40 added onto the $55. As soon as she started upselling, I should have walked out. I just wanted to relax. The treatment started and she was very aggressive with the microdermabrasion tool and kept going over certain areas multiple times. To the point, part of my skin started to have a burning/stinging sensation. I even pointed her to that area and said no more but SHE CONTINUED TO GO OVER THAT AREA. I wanted to know why my patience was being tested with this lady and what I did to her. Ironically, I was getting upsold with a microdermabrasion treatment for uneven skin but it would have been made worst due to her aggression and non expert handling. Fast forward to payment, I'm checking-out and the same lady who hated my face asks if I wanted to tip on my card, I said, sure. I tipped 15%. She proceeded to tell me how people usually tip much higher and that I should tip on the regular price not the groupon price. Lady, that's not how it works! My gosh! I'm thinking to myself, I shouldn't tip you at all as I'm unsatisfied with my service and you have the nerve to beg for more. I continued with my 15% because the massage done by another woman was really good. This mean, face hating lady made me uncomfortable from the beginning. Customers go get a facial and massage to relax not to be upsold and walk out feeling worst than when we came in. Stop upselling, stop begging for tips, know your craft and learn customer service. I will not be recommending or returning to this place. I wouldn't be surprised if they change their business name in a few years. I wish I looked at the hidden bad yelp reviews. I would have known...

Attention,please everybody don't come here.Dont use groupon for this nail salon ,they really treat groupon customers horrible here.A soon as we walked in the manager/owner gave us a bad look,was not helpful at all when we mentioned that we have groupon. She told us we can wait until 7pm(an hour) so we did. After hour and half they finally took one of us,and completely forgot about my sister,they did my pedicure in 5 minutes and started on my manicure. They didn't clean my nails at all,I still have my old nail polish on my nails because the lady didn't have enough time to remove it,so I got my French manicure with additional orange color. While I was drying my nails in the machine, the manager/owner came asking me to pay her, plus extra money for French manicure and tip. When I told her I can't take money out from my purse because I have my hands in the machine and I am drying my nails, she turned off the machine and told me to pull out my money. We wanted to pay the tip together with my sister because I didn't have change,so I only gave her $5 for tip and waited for my sister to finish so we can pay tip together. The manager didn't give me a chance, she started being very disrespectful, complaining that I didn't give her enough tip and that The tip should equal the difference between Groupon price and original price and she doesn't want me come to the salon anymore. They really messed up my nails, did horrible job. Before the lady even finished my nails the manager was asking me for extra money plus tip. She was extremely rude. I am shocked, something like this never happened to me. Please guys do yourself a favor and choose another nail salon ,where they will treat you with respect....

This place is no Good after the initial Groupon. I have been going to this place for 2 years faithfully, just because I don't like change when it comes to my eyes. However there are a couple of estheticians and quite often I have had issues with the Eyelashes staying on. When you bring it to the owners attention, she will try to upsell you instead of fixing the issue. If you get lashes and most of them fall off during the first week you will have to pay the full refill fee, however if you are 1 day late she will charge you as a 3 week refill so the price will go up. As long as the owner is not there it is a descent place. But once she is sitting at the front desk you are not even given a chance to talk to the lash technician. I have recommended a couple of friends and family members when I wasn't having issues with my lashes and all of them where unhappy with the service they received from the lady at the desk (Owner). This place can be a great place if she would stay home or pay someone else to be at the front desk. She takes the relaxation out of the process once you have to deal with her. PSA: This is actually the 2nd review but she asked that i take it down if she fixed the issue. Just an FYI, the issue was not resolved this time. I received a full price refill in less than 2 weeks and offered...