uBreakiFix - Phone and Computer Repair — Attraction in Washington

Loved this place when it was UBREAKIFIX, but these new policies are absurd. I will say that the man behind the counter was a consummate professional throughout. HOWEVER, I cannot recommend that any Samsung owner repairs their phone here.

Their policies for Samsung devices is if they see any deficiencies, they MUST fix it. My phone screen was on, but not responsive to touch at all. I went in to replace the front screen but as their was crack in the back glass and they said they had to replace it and that would cost an extra $150. I said I didn't want to and they said that their hands were tied.

I have a backup phone (which also has a bad front screen) and told them just to replace the front glass on that one as there was no crack in that one's back glass, but turns out I was wrong there was a crack in the the top right corner. There's no way of getting out of spending 400 bucks (with tax) to fix a phone that I can get a certified refurbished one on amazon for $287 - same day delivery (but that doesn't help me because I need my phone ASAP) I telework and have calls to make later that day. So I'm going to have to pay for a service I don't want, to get my phone in a timely manner. I don't have time to shop around or go somewhere else, I need my phone. To avoid data transfer from a phone with an unresponsive screen, I say lets just repair my main phone. However, they soon tell me that they don't have the right back glass color in stock to repair my phone - I'll have to wait a few days. I say that I don't care about the color, just fix it. They said that their contract with samsung requires them to repair with the same color. I say okay, lets repair my backup. They have that color in stock. However, it's 50 dollars for a data transfer between phones. A certified refurbished phone is $287 I'm already spending nearly 400 bucks, I can't bring myself to spend another 50. So a service i never wanted and that I find of no value (the back glass replacement) priced me out of service I did want and has value to me.

At the price I was forced to pay for marginally more I could have repaired the front screen on both phones at another establishment. I just feel cheated. I was in a tough spot, low on time, and I feel these policies just took advantage of that. My first visit to this place after buying out UBREAKIFIX has been sour. They've lost a customer, I'll never visit these stores again. While I had brand loyalty to UBREAKIFIX, I have two samsung phones and this policy will ensure I'll never be back. I don't know who this serves as its bad for samsung and its bad for the store. Android owners HATE being told how they must repair their devices. Also the destruction of value is crazy. For this amount of money I should have 2...

A couple of guys at the store were helpful and friendly, but the person I just interacted with was rude enough to outweigh any star-benefit.

He was dismissive and unfriendly from the moment he spoke with me, and he acted like I didn't know what I was talking about when I told him what part the shop had ordered for me. He then said the process would take an hour and a half because they were backed up. I told him I thought it'd only take 30 minutes, and he rudely responded that no repair takes less than an hour. (Two other shops quoted me 20-30 minutes for this repair.)

I asked if I could make an appointment so that I wouldn't have to wait behind other orders, and he said "we don't do that." At which point I requested a refund for the part because I'll just get it done from one of the other shops that quoted me 20-30 minutes.

When he gave me the receipt, it contained 5 different numbers, which did not add up to the amount of the refund. So I asked him to explain this to me. He said: "You asked for a refund. That's a $50 refund." Rude, dismissive. I pointed out that there are a bunch of other amounts that appear to have been charged to my card. And he immediately replied: "That's a system receipt error" (or something to that effect).

At this point, I had had enough with his attitude. So I asked him why, if he knew that the system printed receipts incorrectly, he didn't explain that in the first instance, when he handed me the receipt? He said: "I did explain." And I said: "No, I had to ask." "You didn't have to ask anything." (Wow.) "You put the burden on me to ask, and when I did, you acted like the receipt clearly showed a $50 refund, even though you knew that it didn't. So I had to point out the discrepancy, and only then did you give me an explanation."

I was irritated. I spoke firmly, assertively, and non-apologetically. But I did not raise my voice, use belligerent language, etc. And yet, he acted out his implicit misogyny: "Ma'am, you're raising your voice, and I'm going to have to ask you to leave the store."

So we had a conversation about misogyny.

Get it through your thick skulls: JUST BECAUSE A WOMAN COMMUNICATES FIRMLY, ASSERTIVELY, AND NON-APOLOGETICALLY DOES NOT MEAN THAT SHE'S RAISING HER VOICE.

For management: Light-skinned man with...

I’m sure, anyone other than the man I had to deal with today is way more pleasant! I wouldn’t say he had a bad attitude because you need some type of personality to even begin with, which this man had zilch - zero personality, zero energy, accurately represented by his unkept locs, dangling over his eyes so he won’t have to look at the customers. His stature and speech are pretty much the same height, short. Siri and Alexa could run circles around this man in customer service, as their voices aren’t so short, deep, indifferent, with just a perfect hint of subtle, facetious, condensation. He just does not care about anything that’s not on that screen—but got the nerve to go in the back and sound nice scheduling appointments over the phone, like…C’mon son!

I have one of the top Asurion insurances (Home+), like a couple customers did before me, and—according to this character—it only accounts for 50% off (saw him say it to the guy getting his iPad replaced and the guy for his PlayStation…I’m just saying, do your research because this sly guy won’t explain a thing but look at you as if uBreakiFix is sooo universal.

Now, I did seem him hand in a couple repaired items that no one complained but seemed pretty satisfied with, though the guy who got his iPad “fixed,” still took it back with the screen cracked, and it only being able to charge on one side and the representative did not give two bits about it.

So I guess what I am saying is, first make sure you have your claim ID and then if you choose to get your service from these people, try to come another day IF you see this guy with dreads over his eyes and who dreads the world is working the front desk …

I had my claim but after a whiff of that stank attitude of his, I decided to drop my precious PS5 off somewhere else…only reason I came here in the first place is they’re open until 7 and not just 5 like the majority of the other locations.

In...