AT&T Store — Local services in Washington

In my 10 years with att i never needed customer support, I always just paid my bill and used my phone. Until yesterday i woke up and my pone wasn't working. The message was telling me to contact my provider, with no phone the only option was to go into to the store. Waited till 10:15am and headed over to the Penn. location. as i explained my situation to DeMarco, he tells me he can't help me. He asked me if i have reported the phone stolen or lost i said no, he said that i need to call the support line. Without any phone i didn't have any options, he hands me a static-y phone and i have to try and navigate through the prompts. after 5 minutes of going around in circle on their system it just dawns on me that it doesn't matter, even if i get this problem fixed the company is just not interested in helping customers or making money. He sees me as an inconvenience, and even after the problem, this is going to be what i am left with. Unhelpful service and someone who didn't think that i mattered. Fast forward, i find myself at the verizon store and someone who at least acted interested in helping me. I don't expect much but the only time i needed help and i get zero help and zero concern or support its just a hard pass. If you can save yourself a headache and avoid this location, OR save yourself a bigger headache and just go with a different service provider, There is a great place just down the street on 8th that is open and willing to take your...

If less than one star was possible I would give it. I originally purchased it on a manufacturer's website and brought it in to activate a First Net plan. ATT told me my unlocked device was compatible with the network. It never worked. I only ever had LTE, and my service was always terrible. I went into this ATT, and they told me I had to have a locked ATT device. So, I traded in my brand new device for $900 and understood that I would only have to pay $300 over three years. After completing the data transfer, I received no paperwork, and I walked away with the new device under the impression my monthly bill would receive a credit. For the next three months, my statement never received any credit to the bill. After talking with the manager and ATT corporate countless times, they determined my old device had been stolen and that I would have to call the DC store each month for the next three years to get my credit. So in January 2022, I called the store, and Xavier told me he no longer worked at the DC store and hung up. I am now waiting for a ticket to be submitted to determine if a monthly credit will be applied to my bill. ATT customer service has been sub-par. First Net is supposed to be a network for first responders. They have so far treated me less than admirably. I would strongly discourage doing business at this store...

Friendly staff; however, be cautious. They are sales people that will upsell you with & without your knowledge. When I upgraded my phone, they added two new monthly charges (phone insurance + AT&T Next Up) that I never asked for and never informed me of the new charges. From the beginning, I was very clear that I did not want any new monthly charges on my phone. Also, I had to ask them to honor their online promo with their in store promo (was going to get $250 less than my trade-in before I said I'll just do it online if they wouldn't match), so make sure to do research on AT&T's online store before going into the physical store. In addition, while I was waiting, I overheard them upsell a confused older gentleman for services that he did not need or understand what services were...