United States Postal Service — Attraction in Washington

Don't go to this location, even during off hours, unless you want complete incompetence, rude service, and have an hour you won't ever need back.

1:40 PM on a Friday, I walked into the USPS to return a t-shirt and there is a line of about 20 people, one employee. I know this employee (older lady, short hair, thin, with glasses), she has worked there at least 7 years since I've moved here (and the last time I chose to step into the location). She usually is the only one of two max employees on duty, knows her stuff when you do make it to her, but always gives you an attitude and would never lift a finger to make the process more efficient. My package was sealed, pre-paid and I didn't require a receipt, so aside from handing it to her there's no reason for anyone to have to wait in line. UPS, FedEx, every other USPS store I enter (including the one I left and went to) allows this practice at the risk of your package being lost and you not knowing.Just to avoid an unnecessary wait, I walked up and asked the lady behind the glass if I could leave it with her. She hears me, sees I have a FedEx bag, and while helping the other customer asks why. I say it came in it but it has a USPS shipping label. "Honey, I can't help you, you have to go to the back of the line"...why? She now knows this scenario, being on the job as long as she has, but just doesn't care. I walk to the bullet proof glass chute that lets you pass packages back and forth securely and it's taped shut. I ask one more time to see if there's a place I can leave it for the USPS pick-up, and the customer she's helping now squares up to me and says to stop running up on him like that....not worth it. Drove 7 minutes up to the 14th st location, in line, lady asks why I have a FedEx package, explain I have a USPS return label, oh okay, leave it here...I'd still be standing...

I’m still in shock over how me and my daughter were treated at this location. We walked in at 11:00 not knowing that they had “lunch hour” from 10:30-11:30AM, because like another reviewer said- “who does that?!” Anyway I walked in and politely said “good morning” to the lady behind the desk. She ignored me. I looked around for boxes to put the birthday gift for my sister in- the place isn’t stocked and looks abandoned so I asked “excuse me...” and without looking up she said “I’m on lunch break.” As she stands there counting money and clearly not eating, but working. I said “I’m sorry could you just tell me where I can find boxes so I can have my package ready when you’re ready?”- still trying to be polite. Her answer without looking up- “no.” I asked “is there anyone else that can help me?” Her answer- “no.” I explained that I had my daughter and just wanted to get the package ready so I can come back later by myself and was ignored completely. If you’re going to close for lunch and not have anyone to take over then close the damn door so nobody comes in. If you’re on lunch then go in the back and don’t count money at the counter where people are coming to for service! I can get over the part about not being open during that hour, but I cannot get over being treated like absolute garbage in front of my kid. One good thing I got out of this was an opportunity to teach my little girl how NOT to...

I happened to come during “lunch hour” at 3PM which left me waiting in a line of about 20 people. They don’t leave anything out at all so there’s no way to prepare while in line even if you’re waiting for the employees to slowly return from their lunch break. I had very important time sensitive documents to send so I had to come inside despite feeling concerned about COVID safety. I finally got to the front of the line and the lady behind the counter made me go to the back to get my box then wait again. They don’t create labels for you- it’s basically all DIY. When I asked for scissors to cut the tape (provided behind glass window) I was told to use a pen instead. I guess they have issues with theft here. So I finally get everything, and then the one worker who was just sitting there just stares at me. Eventually, I get to the other slightly more helpful lady who rang me up. I definitely tracked that package more than any before given its importance and leaving feeling like I’d experienced one of the most unprofessional and uncleanly post offices ever. New York subway stations might be cleaner...