2 stars

I've been here before and had a blast with my son and his little cousins so I thought maybe I should do my sons birthday party here.

I booked a room for my sons birthday on a Saturday evening (worst time to book parties are weekends during evening times due to the amount of people that go there). On the reservation info, it says that we will have a good host and that we can come 15 min early to set up. 2 free pizzas come with the platinum package but I planned for 40 people in attendance so I bought 4 extra pizzas at 20 dollars each (yikes)

I got there 10 minutes early and we had to wait about 15 minutes for our host to come get us. Then the host finally showed up and it was some young kid and right away I already had my doubts on the host being a "great and experienced host" like they said they would be on urban air party page. The party was set for 2 hours long, play 1 hour then eat and celebrate then play again til finish. So right away 5 to 10 minutes was already wasted due to our host.

They had the room set up and wristbands set on the table, not sure how many was on there but i booked the party for 40 people total so the final bill is roughly a grand. The host didnt check in anybody, i pretty much did all of that myself. The trash wasnt emptied out so I requested it to be emptied.

As time went by more people was coming in and I had to request more wristbands and the host brought more wristbands in. What im getting at is the final price didnt change because i had more people than I put down so they werent keeping track of how many people were coming. I couldve had 100 people come in and they wouldnt even know.

Overall the host was almost non existent, only came around when I radioed over to them.

As for the play experience, we did have the platinum package so unlimited go karts right? Wrong. The guys running the go karts took so long just for one race. Ive been here before and they were never this slow to start the races. Whenever a race was coming to an end, they took their sweet time getting people in and out. It was about a 5-10 minute wait for the next race to start, with all the karts loaded with drivers. They took so long I literally went on 1 go kart race thru out the whole time there. I didnt even get to ride until the 2 hour time limit was up and then they were also sweating me about making payment. Like dude i waited all fkn day to ride ur go kart, about to pay a grand for this weak af party and they sweating me about payment? So the wife got my wallet and paid for it while i was still sitting in the go kart waiting for the next race.

Dont book a party here on weekends, nights in particular but if u are going in a small group, then this would be worth it. I had a pretty miserable time as the "host" there but i think everyone else had fun. Never again booking a party there.