Spectrum Store — Attraction in Wauwatosa

Never dealt with such a terrible store and company in my entire life.

Went to cancel TV service after I was told by their phone support that I needed to cancel services in-store and return the equipment in person (which isn't even true).

Went into store and waited 45 minutes to talk with someone because they are under-staffed and have little to no locations in my area and hundreds of thousands of customers.

After talking with someone they canceled my service and gave me a receipt for the equipment. I was told my next billing cycle would be at the new price without TV service (just internet).

Bill came and of course it was the original amount with the TV service still on the bill, even though I couldn't even access the service from my home any more!

Had to sit for AN HOUR on the phone waiting for a customer service rep. They adjusted my price after a long argument with them, proving that I had canceled the service before my next billing cycle. They then claimed the person at the store never even made a change to my account! (who knows what they were doing for the 20 minutes I was at their counter...)

The new price set over the phone was correct, and they told me to go pay it online before the due date. However, now I can't make any payment online because of an error! Their online customer service is claiming my card was declined (even though I tried multiple payment methods and never have had a declined card IN MY LIFE). And that I need to go to the store to pay in cash.

If I need to go to the store the only thing I will be doing in cancelling their service forever.

SPECTRUM IS LITERALLY THE WORST COMPANY IN THE ENTIRE WORLD. GO ANYWHERE ELSE!

Not a single person in my HOURS of customer service to simply cancel my TV service did their job correctly....

If i can put -5 star i will do it. Customer service there some are lazy white american working there prejudice as heck. I driving 45 minutes grab equipment for my parents apartment its under my name. Bring everything i think they need for but it saved in my phone. Get into the store (lady of course white). Ask me my address i pull my phone and read her my address (of course i dont remember because im not live there). I show her the address she said can i read its for her(sure i will do that. What if person dont speak English? Then what you do?). After 5 minutes waiting she ask for appartment lease(this is weird no one ask for its because i pickup the equipment even th representative i call before didnt said anything about the apartment lease). Then i pull out my phone again give it to her picture of my apartment lease she said not accepted.Then she ask manager there came back said no we dont accepted the picture. I left the store call the spectrum by phone about to complain the representative said my account was closed(well i go to the store to grab my equipment not to closed my account) in the next day i call spectrum and complain the representative said ok we open account for you you don't need anything we note in system just come and grab your equipment. I come back to the store this time manager come and help me he ask me apartment lease again. I told him read the note now he ok with, but i still show him a picture of my lease in my phone he said oh yesterday we didnt know that you have this picture if we know we could bend the rules for you to get equipments(bend the rules what the heck?i give to them the same picture i gave before ). 100% not...

Whoever was the worker guy working on Tuesday, 2/18 around 7pm needs to get fired. When we walked in, there was only him and another lady working. While assisting us he was on his personnel phone with his ear buds in talking possibly to his partner making dinner dates while I’m sitting there telling him the reason I was there. At one point I asked for an upgrade on my line and he suddenly said “shut the hell up!” and then goes “oh I’m not talking to ya I’m on the phone”. It was so unprofessional! I’ve came to this location and another rep who was very professional and assisted us with all our help & setting us up with new lines and phone twice, was the reason I came back. This particular guy this night though, kept saying “I don’t know nothing bout that” and just told us to call insurance claim and pay the deductible for a phone that we had bought recently and was having issue with. After upgrading my line he just sat there not saying anything until I asked if my line was upgraded and then he goes “oh yeah it’s done”. I’m just sitting there thinking why didn’t you say anything! I work in customer service and this was one of the worst experience and poor customer service I have ever had with this specific rep, especially in a work environment like Spectrum. You guys have other great workers but not this one! I’ll take my business elsewhere to someone who actually...