ZAGG Willowbrook — Attraction in Wayne

We went to replace a glass screen protector and while the guy was putting it on he broke my phone case. Didn’t notice they broke it and went back a few minutes later. Different man talked down to us the entire time and denied it was their fault. So we just left and as we we were walking away the man yelled don’t come back here.

Reply to owner’s comment:

Before my boyfriend and I confronted you about his case being broken, he told me you would deny it was your employees fault. Your claim of us making a derogatory comment was him saying “I told you he would deny it”.

It is appalling to see that you make a false accusations about us in order to save your own face.

With the customer service like your guys, I’m surprised you could last for...

I've been going for many years and met many quality individuals. Erso helped me today and was more than great and helpful. Zero complaints. However, over the years, the cost of goods, inflation, or the consumer price index, whatever it may be, the pricing for a simple but professional application is getting to be unsustainable. Maybe offer rewards or loyalty price adjustments for long-time members or specials. Just an idea. It might lead to people learning to do it themselves and reduce the selling points and traffic at physical locations. Even an upgrade on standard replacement adds another $10.00 to the tag. I do business consulting and just thought I'd share some insight. M.M.C Prem + and CPDS Consulting...

Zagg Willowbrook has top notch management and employees that care about their customers and desire to get the job done right the first time!

5/05/2024 update. No one likes a cracked phone screen with XTR glass. Eve the store representative rescued the screen with a replacement and even recommended a new lens protector that Zagg never offered before. Now I can take better pictures knowing Zagg offers the lens protector instead of something offered that isnt made by Zagg.

2-9-2025 Eva at Willowbrook Mall Wayne NJ assisted with a warranty claim with a replacement of the watch screen that came off within 10 days of purchase. ...