AutoZone Auto Parts — Attraction in West Chester

I stop into this location every so often when I’m shopping for parts and supplies to maintain my fleet of personal vehicles. The reason I’m going out of my way to write a review is because I was in recently with my 4 year old son. We came in to return some exhaust clamps that weren’t needed in a recent project. Transaction complete, we started to browse the isles. Despite being asked repeatedly before leaving home, my son insisted on using the bathroom in the middle of our AutoZone outing. The staff was courteous and understanding, allowing us to use the bathroom (which was surprisingly clean)

On the way back to the floor, an associate named Joe asked me if I found evething ok and we got talking about a heater hose reducer for my 71 CJ5 Jeep. It was an odd ball part that he couldn’t come up with for me. A few days later, Joe went out of his way to call my home to share he found what I needed—talk about going above and beyond.

I have consistently found this group of folks in West Chester to be very friendly, professional and considerate. Do not hesitate to frequent this business as I have, you won’t be disappointed.

8 month later update - I have visited several times since my original review, all with the same level of satisfaction. The reason I'm adding to this review is because last month (January 27th) my oldest son and I ran out to pickup a can of spray paint so we could get his Pinewood Derby car painted in time for the big event the following weekend. We pulled into the parking lot literally as the associates were locking the doors. Two men were working (I wish I noted their names) and while they wanted to end their day on time, when I explained we were there to pick the perfect blue paint for my son's car they let us in. My son was so excited, and I was so appreciative.

I continue to be impressed by the team at this location, specifically. Kudos to AutoZone for employing the kind of people who clearly care about what they do and the impact it has on their...

My car battery was dead today when I went out to start it up. A roadside assistance company that I pay a membership fee for sent someone out and he diagnosed my old 2002 Subaru Outback with needing a new battery. He quoted me a price that was IMO astronomical but I had a full day of things to do so I agreed to let him change it. As he was trying to change the battery he wasn’t able to take a tie down thing apart. So he said ‘“take it to somewhere like Auto Zone” because they can replace the tie down part. Thanks so he gave me a charge and I went on my way and 5 mins later I was at Autozone. I was greeted by an employee named Holden. I started telling him about what had just happened and he ran a test for me on my battery. He didn’t get that it was a bad battery, just that it wasn’t charged. While Holden was briefly inside getting something, an employee named Jerome approached me and asked if i was being helped. Holden came out and together they checked my engine and gave me all of the options of what the problem could be. We made a game plan, together. And their battery check said it wasn’t bad it was just uncharged. Because the contractor didn’t tell me to keep my engine running for an hour after he charged it. Holden and Jerome did. They were honest and professional and I will be a life long customer. What a breath of refreshing genuine kindness on a hot day when all my plans were melting. Thank you...

This review is more about service than an actual sale. I got the dreaded "check engine" warning light on my Ford Flex and googled where I could get the diagnostic code and reason for the warning light free of charge. The AutoZone store on Gay Street offered the service, and as a bonus the D&K Diner is directly across the street so breakfast was on the agenda as well. When I went into AutoZone, I was immediately asked how I could be helped. A very nice gentleman went through the directions on how to use the OBDII diagnostic tool, and 5 minutes later I had the code, a course of action for the repair, and the exact part needed. What is noteworthy was that there was no pressure to buy the part (an oxygen sensor). The same gentleman gave me a printout of the diagnostics and asked if there was anything else I needed and welcomed me to call or come back with any other questions or concerns. I have been into other parts stores, and have been ignored while employees had no sense of good customer service. AutoZone's sales staff was attentive, professional and courteous and that surely gives them the edge when I am ready...