West Chester Computer Doctors — Attraction in West Chester

I really don't like giving negative reviews, but this was just an unpleasant experience. When you think of a local business, you hope that the representatives will be friendly and willing to educate the client on what their services entail, after all, it's not a cheap thing to recover data, not to mention a stressful period when you think you lose something important. They were not willing (or maybe not able) to explain the processes, nor did they want to take the time to actually listen to my needs- I always felt like I was being rushed. When asking for more details, the guy literally said, "listen, just leave the data recovery up to us or you can find somewhere else to go." After I said I wasn't going to support a company who didn't treat their customers with respect, he hung up on me. I ended up bringing my hard drive to The Mac Shop in Trolley Square (Wilmington, De) and not only did he recover the data, he did it for $300 less than West Chester Computer Doctors would have charged me. Just 25 minutes from WC, save your money and go somewhere fast, reliable and that people treat their customers with respect. The Mac Shop is great!

Edit:

2 years later I’m seeing your response. Not sure what else you can do? You can treat customers with respect and understand each customers need is different and so is their level of knowledge in this area. I hope your customer service has improved since when we interacted. I cannot remember details but it still left a sour taste in my mouth and won’t be going back. Check my reviews, I try not to leave negative feedback unless it’s a memorable and...

Strongly recommend. I had a 15-year-old laptop that started acting up with various problems. Took it to them in the hopes it could be salvaged, They ran diagnostics on it in the time frame they promised and got back to me promptly. Turned out to be an expensive motherboard problem, which I suspected, and they advised not spending the money to fix because of the computer's age.

They recommended I buy a new computer (not from them; they just fix, don't sell) and told me my options for and cost of doing a data transfer to the new computer. No charge for the diagnostics on the old computer.

So even though in the end they didn't fix my old machine, I was very happy with their approach and service. Nice, friendly receptionist, too. (She's cute, but that's...

I have used West Chester Computer Doctors often and wouldn't go anywhere else. I own Doylestown Family Eye Associates and we use an integrated network system with several work stations and operate a specific, higher level technology platform that is well beyond me. WC Computer Docs set me up, made it easy for me to understand, have upgraded me along the way, help me backup my medical files nightly (both on and off site) and have consistently and immediately responded to my needs over the years.

I just had an issue with an unrelated software vendor and these guys fixed what would have been a catastrophe in a matter of a half hour.

I don't normally write reviews, but theses guys deserve a shout out. Definitely give these guys a chance -...