Jo-Di's Sound Center of West Hartford — Attraction in West Hartford

I’ve been back and forth with this alarm company and my mechanic for several months. After installing the alarm system with this company, my vehicle continuously had battery issues. We’ve continuously expressed the issue with the alarm company, and they’d continuously point the finger to the mechanic and company of where we bought the vehicle. We bought this car in perfect condition, straight off the lot (GMC 2015 SAVANA VAN). Though we procceded to go to the mechanic and have the battery changed two times before we realized that the mechanic obviously wasn’t the issue. Again, we expressed the issue with the company & still they said it was the mechanics fault and again... We brought the car back to the mechanic & they told us that it was the alarm company that did a lousy job & therefore that was the reason the battery kept dying. Tired of the constant back and forth and money going down the drain, we removed the alarm system and changed the battery one last time. After the alarm system was finally removed and the new battery was installed, we stopped having issues that we were having before hand (shutting down randomly, needing to be jump started, etc) with the car. It’s been several months now talking to Jodi and her employees with no help on coming to a conclusion with what should be done from here foward. I am constantly driving back and forth from East Hartford to West Hartford to Jodi’s & the mechanic in Berlin CT. I don’t have the time, energy, or money to continuously waste. 7/11/2023, I went to the mechanic and had them write up an evaluation on the car and the work that he’s done on it (including the issue with the alarm system). I also called Jodi right after, where I expressed my concerns with the first person who picked up, Anthony. I originally asked for a manager or supervisor, but Anthony said she “was talking another call” and that he “could handle whatever it was that I needed”. After hearing about the situation, Anthony offered a reinstallation but we expressed that we weren’t really comfortable with reinstalling because of all the issues we’ve had to deal with when working with this company but we would like to request a refund & would be able to provide information on behalf of the mechanic expressing their concerns and how the alarm system company is at fault. Anthony then put me on hold, and transfer me to Jodi, the owner. Jodi, did not introduce her self but instead started off saying, “ we’ve already talked about this. I’ve already told you that it’s the mechanic fault, and if that mechanic can’t fix it then you should go to a different mechanic“. I’ve then expressed to her that she is now speaking to a different person, so reinterate herself. (This back and forth issue has been happening with my mother & father, who are foreigners that are not very fluent in english and Jodi, the owner. ). Throughout the conversation with Jodi, I get absolutely nothing out of the conversation.. No help, nothing. Just extreme disrespect and bad customer service. Me and Jodi, begin aguring, she continuously says that it’s the mechanic fault and does not wanna have a conversation. Just wants to let her statement be known and that’s that, nothing more. I told her that I no longer have time to keep going back and forth and driving back and forth. She didn’t even introduce herself, I don’t have any clue who i’m talking to and when I expressed that.. She says, “ I don’t either, who are you? you don’t even sound like the same person I was talking to before” there’s much more that happened but unfortunately there’s a character limit…. I will no longer work with Jodi and her scam of a company. She is horrible, and extremely unprofessional and I suggest those of you who think of going to her to go elsewhere, to people who will value your concerns and issues. People who who won’t waste your time, energy, money or take advantage of you & who will be mindful of their mistakes and take responsibility for it. Instead of being disrespectful, unprofessional and consistently pointing...

I have nothing but kind words for Jo-Di's. I have had work done on 3 cars and the work is top notch. Jodi is one of the kindest persons I have ever dealt with. Very professional and knowledgeable. The installation staff really do a great job. I like how after the install they take the time to show you how to operate your new equipment. I recently mentioned to Jodi that my woofer wasn't hitting as hard as I thought it would and she immediately had the techs look in to the it and fixed the problem at no charge and now my system is hitting hard. They all work hard to give you what you want and need to have a great sounding system. Anthony even helped me with in issue unrelated to car audio on my vehicle. I went to a mechanic and had it checked and Anthony was on point. That shows me that they care about the customers well being as well. I let a friend listen to my system, and he wanted to do his the same way, so I took him to Jo-Di's and they hooked him up nice. If you're into car audio and want a nice clean sounding system this is the place to go. I will continue to bring my cars to Jo-Di's for all my car audio needs. And I will also recommend this place to anyone I know in the market for car...

Will NEVER give them my money again. The lady is rude and has HORRIBLE customer service. She tells you one price and when u get there it’s another. When I confronted her she denied it after one of her workers had to correct the pricing which she charged an extra 30 bucks! She was very rude when I told her I didn’t appreciate it and I let her know she needs better service and she said she didn’t. She charged me for Alpine speakers but they installed JBL instead of her asking was that ok she just did what she wanted along with my back up camera which was installed where the lines where in the sky smh. She says she stands by her work but how when it’s nothing but customers being robbed with this so called “taxes” I’m done with them even her workers could careless when I asked why no one called to see if I wanted the speakers. When I asked her to check the book for what I asked for she kept saying no just don’t do it I learned my lesson. This company is all about their money and could careless about what you want as...