Hero Headquarters Comics and Toys — Attraction in Westminster

OVERPRICED JUNK & NO RETURN/EXCHANGE POLICY!! Not at all impressed with this lame store. When I read the "no return" policy on the counter, I asked if the toys I had chosen were well made enough for my 3 and 5 year old sons to play with without breaking. The manager assured me that they were sturdy and said that if he was worried about them breaking he would warn me. He implied that one was not as "hearty" as the other, but reassured me it should still be fine. Within an hour into playing with it, my 5 year old was sitting on couch and lifted the arm directly up, to pose him like Superman in flight. It snapped off. I brought it back first thing the next morning, less than 24 hours later, hoping that the manager was an honest and decent enough person to at least make an exception when it was SO obvious that he had "sold" me on a poorly made toy. He, however, refused to do anything about it, saying he had done nothing wrong and implying that I was the one who lied about how it broke! He said that no collector's store would take it back and that I must not know how they work. Hmmm... dishonestly? I will tell you what I do know. I know that the sign over the store says "TOYS", not "COLLECTORS ITEMS THAT KIDS WILL BREAK INSTANTLY". I know that I did NOT lie and that the mangaer DID lie to me, and I know that he probably knows that. I know I will not be buying anything from this store ever again, and that this means they will be losing hundreds of dollars worth of business (I have 3 sons) over an $18 toy. I know that this manager is petty, dishonest, and that my husband, the CEO of a large, successful, expanding company, completely disagrees with this sort of so-called "business philosophy", and this man really ought to be fired and replaced as soon as possible with someone who has decent social skills and understands the concept of "reason". I know that if you have kids, this is not the place to go. Try Target. I've gotten far better quality action figures for half the...

I was visiting the area from California in Spring 2013 when I came to this location. I brought my 7yo son in with me. First off, the layout of this store is fantastic: Clean and very organized. They have great toys, but I noticed right away they were WAY over priced. Every single comic book in this store is packaged neatly into a brand new bag and backing. After being in the store just a couple minutes, I noticed who I assumed to be the owner eyeballing my son the whole time. My son picked up a new issue from the wall that he liked and held on to it. I proceeded to look in the back issue bins, and again noticed that the owner was not taking his eyes off of my me and my son. At this point, my son saw another book he was really interested in, but before he even picked it up, the owner came right over to us, looked at my son and ask, "Is he going to buy that? Because he damaged the plastic." I couldn't believe it. At that point, I was FORCED to purchase the book, even though my son wanted to put that one back and get the new one he saw. I guess because he got his fingers on the plastic, the owner considered it "DAMAGED." This location is all image and no heart or substance. If I were any of you, DO NOT BRING KIDS to this location. I felt we were treated like criminals. The owner seems to suffer from OCD, and obviously doesn't own a comic book shop to tend to the kids. The only reason I'm not giving this a one star rating, is in hopes that this location will change its ways and be a little more friendly and respectful, and remember what it was like to be a kid in a comic book store. To sum it up, it was more like a museum of cool things to look at, with a no touch policy. So much potential, yet so disappointed. I ended up bringing my son to a old style comic and collectible store just a couple miles away and my...

There are toys here - toys, toys, and more toys. Many, many toys, so many. A numerically significant amount of toys! And they are all types and sizes. Big huge toys and really tiny toys. There are even the biggest toys possible, like the life-size Hulk that greets you right when you walk in. Or, I suppose, that should be a “BIGGER-than-life-sized Hulk” …because it’s the Hulk, of course. I mean, let’s get it right!

There are comics, too. A big, long wall of new and near-new comics, well-tended – that’s a good sign. There are lots of trade paperbacks from Marvel and DC, and some volumes (but less) from the smaller publishers. There’s a good section of used comics, easy to reach, and well-organized. There’s a bunch of discount comics - always appealing - and there are multi-packs for affordable prices. There are some Silver and Bronze Age comics on the wall behind the counter, with a sign that reads, “We Have More… Just Ask!”

Hero Headquarters has comics for kids, too. In fact, I think this store is one of the better ones for kids. There are no offensive or questionable posters on the walls. The store is clean and well-lit. It’s crammed full of interesting items, but it’s still spacious and roomy. It’s nicely organized. In fact, there’s not a lot an unsupervised or poorly-supervised kid could do to make a mess or cause trouble. Some comic stores are disaster waiting to happen! Not this one.

It’s kid-friendly, as the saying goes. There’s not a designated “kid area” like some stores are able to provide. Still, I think a slightly nervous or suspicious suburban mom (apologies for the cliché…) would be quite happy to bring in a young customer or two. At any rate, it seems sure that this store has lots of...