Mount Everest - Westwood Store — Attraction in Westwood

Absolutely WORST experience!! I went to this shop weekday night for ski rental for my girl. So there were only few customers (which I expect) so they were not busy at all. The guy there did not even spend few minutes to get her ski boots!! Here is what happened. He checked her foot size, brought one pair of boots, but had her wear only ONE boot and he goes, "How do you feel? Good?" He did not even have her try to put her both feet in the boots nor ask her to stand up and walk around. Poor little girl, she had to say "yes" of course. How could she tell if the boots fit and comfortable if she wear only one boot with less than 10 seconds?? She did not even have a chance to try on different sizes or different brands. Anyway, I asked for the poles because their rental package includes a pair of poles state on their website. He said it is not recommended for beginners like her and yes, I know because I have 35+ ski experience myself, but one of the reason I went to this shop is that they include the poles, which the other shop does not. So he said he will get a pair. When I picked up the set following day, they forgot to include the poles so I asked. Another guy there said "we don't have the poles for her size unless she wants to use longer ones like for your wife." My girl is only 4 feet and my wife is well over 5 feet... obviously, his comment irritated me. So I said, "well, I asked the guy yesterday and he said he will get it and also your website says the rental package includes the poles, too." He goes, "It's late season now (January is late season??) so we ran out of her size pole but I can check it if you really want it." Sure enough, he came back with a pair of poles for her size from the back in few minutes. It looked to me, they have it but they don't wanna try to find it? Do they really want to help the customers?? I went to this shop because this shop is "40-years family-owned" so I expect good and detailed customer service...wrong! Through the course of my experience in this shop, NONE of them, expect one female who helped me for ski socks, are passionate to help the customers or spend time till the customer feels comfortable or is satisfied. I do not know if the shop owner is educating these guys how to treat their customer "right". I had a couple friends who needed rental almost same time, so I told them not to go this shop because of the poor service with shop guys' inappropriate attitude, and recommended to go to the major chain store. They texted me earlier that they were so happy because the guys in the chain store helped them really well to select ski sets. This is a great example how to loose potential customers with big revenue because word of mouth has really strong effect and create severe impacts to the reputation. Before I picked this shop, I carefully researched on the web, compared the price and offers, reviews, etc., and picked this shop. Many folks rated this shop really good but I was totally wrong to pick this shop over another major chain store. I also needed a ski rental or buy a set for myself so I went to the chain store for my ski rental next day instead of this "family-owned" shop. The guys in this chain store did not mind me spending more than half an hour trying on different sizes and brands for the boots and all guys there provided me very good service with practical suggestions. I know I have to pay little more but it's worth it because I felt like I was treated like "a customer" and I felt really comfortable selecting ski rental set. I know I can still get a full refund for my daughter's rental ski set but I am tired of dealing with them. I will need a rental or to purchase for next year but I would never go back to Mount Everest again. I really do not participate in "review" or make comments on stores or websites for my shopping experiences (I did only once in the past) but I was really shocked and disappointed...

Last season I rented skis and boots from Mt. Everest and had nothing but issues. I’ve rented ski boots my entire life and never had issues with rentals until Mt. Everest. I had to swap the ski boots 3 times in one season because I had major issues with the first 2 pairs they gave me and missed out on ski days due to the boots. I don’t think the employees were properly trained on how to fit people. When I had issues with the 2nd pair of boots I went to the store and the main guy was a little rude. When I told him the boots turned both of my big toe nails black his response was “you should see my toes”. Ski boots should absolutely not cause those problems if they fit correctly. Not only did I have issues with the ski boots but I also had issues with getting my deposit back. I should have received my deposit right after returning my skis and boots. I had to call the store months after returning my equipment to ask for my deposit back and they said they would mail a check that week. Two months later I still never received my deposit so I called back and they told me it wasn’t mailed out and they would send it out by the end of the week. I followed up again the following week and it was still not mailed out. I had to physically go to the store in order to get my deposit back. I wouldn’t go back to Mt. Everest or recommend the...

Called for a "Pool Opening" back in March, 2020. The cost is $303.88. They came May 18 to open the pool and the mess that was left to us to clean up, which totaled 4 days was atrocious!!!!! When they removed the cover all the leaves and debris went into the pool!!! They never checked the filtration system because they claim the water was too low! The ladder was never put into place and was told "put it anywhere you want". I don't believe that chemicals were even put into the pool. When contacting Westwood Pools and Spa with many pictures taken on that specific day and how displeased I was, I received an email that they are short handed and are working from home, but the matter would be looked into. Well, guess what???? No response at all......I told them I would not be paying the remainder of $151.94 for the damages that were done! Will still no response from this company....I find out on June 18 the remaining total was placed on my credit card. I have since them contacted them via email wanting a refund, but as of today, July 22, 2020 I have not heard from them at all. Poor customer service, no response on the damages done and I do not recommend Westwood...