Drum City-Guitar Land — Attraction in Wheat Ridge

Don’t buy used cymbals here. Everything was upcharged to hell and back. Good selection of new drum gear and they have good sets, but the experience of going there was enough to make me disregard the shop when I’m in Denver looking for gear. One of the guys there was unbearable and barely seemed to know what he was talking about. Here’s everything he did in the 45 minutes I was there: 1: bragged CONSTANTLY about how much they distribute and how they were Zildjian certified. That’s cool and really unique to this store! So is guitar center. 2: saw I was wearing a Rupps drums tshirt and proceeded to diss on Rupps, saying they distributed more. Not cool dude. This isn’t 6th grade, be mature. 3: was charging 160 for a 13” Zildjian crash because it was “rare.” The only reason they seem rare is because they weren’t in production nearly as long as other models, were not popular, and really didn’t have a purpose that couldn’t be fulfilled by a 12” splash or 14” crash. Can’t just make up a status to warrant charging 60% more than it’s worth. 4: legit asked me what I would charge for a pair of hihats. Dude, you would not let me shop in peace as you went on about how professional and experienced you are. If a 19 year old with a reverb shop knows, certainly the biggest Zildjian retailer in Denver should. 5: tried to use the MSRP/our price trick to get me to buy a crash. The whole “Sabian sells it for 619.99 but our price is 309.99” setup. Just look at the catalogs. There’s only one correct retail price that the companies set. We all know that. 6: couldn’t identify a cymbal. I found an 18” K custom dark crash in the back. No logos, just Zildjian. I asked him about pricing and he said 280, looked at it again, and said it was an Armand series. It took a lot of restraint not to bust out laughing. A supposed drum expert couldn’t seem to tell the difference between a vintage style rotary hammered cymbal and a series with unmistakable trademarks that you don’t see anywhere else. It had a K Zildjian stamp, k custom lathing and hammering, and the logo was still partially visible. If you look at it today even with prior cleaning, you’ll see a giant K imprint, and the words “Custom dark crash.” Needless to say I got a really good discount that would still be priced too high if it were an Armand, all because someone didn’t know their stuff. Feel free to buy here, just make sure you...

I'm a beginner so I went in looking for the ibanez bass guitar starter pack. Everything went smoothly (other than when I asked them for any begginers advice they have and was ignored twice) and I was happy until I got home and pulled it out of the box to start playing. That's when I realized the bass to amp cable was missing. So I called them and they got me a new after I had to drive back to the store. Got home again, hooked up the bass to the amp, then realized I needed to tune it. The electronic tuner it was supposed to come with was missing. I decided I need to take a full inventory. I didn't think this was necessary because of this stores great reputation. It was also missing the shoulder strap. I had to drive back one more to return the item. Upon returning, they blamed the manufacturer and never offered anything to make up for the lost time, gas money, and frustration I experienced. I decided not to leave this review as I continued my search for my first bass set up. I found a nice bass but now i needed an amp. So after a week, I called them to give them another chance (on black friday) and asked them if there was any deal they can give me since they already gave me the run around once and if I drive all the way to 44th I want it to be worth it. The response was that his cheapest amps start at $100. I am now deciding to leave this review in hopes of 1. Improving their customer service 2. Making a begginers buyer beware as i felt like I was treated poorly compared to the other customers who weren't begginers. Their reviews say friendly but I felt no friendliness during my whole experience 3. If u purchase from here, check that they don't rip u off by making a full inventory before leaving...

I came in a few times for a cocktail drum purchase and didn’t find prices that fit my budget (which is fine, it was nice equipment and they’re a used store!). I came back to try and trade things in for accessories instead (bass pedal/Hi-Hat stand) but the trade in value was changed when I got there if I didn’t buy multiple items. Again fair enough, it’s a used shop and they need to make money.

I came yesterday to grab a floor Tom ring and Tim was pretty short with me a bit immature saying “Hey, we finally sold you something!” tried to upsell me on a bass drum head for my new kick and when I was said goodbye, he ignored me while walking away.

I truly do not like to write these messages or send negativity to a used music shop as I had been apart of one for a very long time but if you can’t find me what I’m looking for at a price that is in my range: do not make it my problem and make me feel unwanted. I sent an email addressed to Tim specifically to remedy the situation and I haven’t heard anything back. So I’m writing it here to not treat others this way.

Everyone needs to make money but jeez, don’t run your customers out when they finally find something that works for...