Sansone Auto Mall — Attraction in Woodbridge Township

SANSONE AUTO MALL AVENEL NJ TOOK AND TAKING ADVANTAGE OF THE ELDERLY THE SICK AND BULLYING!!!! ON OCTOBER 28 2024 I was discharged from a rehabilitation facility after a car accident where a vehicle blew a stopsign going 70mph and crashed into me and I'm 93yrs old and totally independent so after being discharged I had a sudden Impulse to lease a car and went to Sansone Auto Mall Hyundai where I saw a car on the lot that was interested in I sat with a Salesman Joseph Stanzione I went with my Daughter who is Battling Cancer and Wegeners she mostly stayed outside with her ESA Pet that was able to play around with the staff after 3 hours of debating on price car terms it was almost closing time and felt pressured and was still uncertain about what to do like I said it was an Impulse I felt rushed and was very hesitant especially since it wasn't the price I said I can do but the Salesman was very good and persuasive acted caring and kept saying just do it do it don't worry don't if anything just come back and called geico for insurance the amount was crazy but Joe said just do it and tomorrow I'll help you get another insurance cheaper well with the time and the pressure and like I said he was very persuasive nice and felt trustworthy but that's his job and I understand that but I was taken advantage of yes my Daughter was with me but not feeling well she is on alot of medication due to her Cancer and she wasn't feeling good it was a long 3 hours and her cancer is metastatic breast cancer and she cannot make decisions fast enough her brain races I signed papers I didn't sign credit card slip everything was so fast that I felt pressured and I was pressured didn't know what happened it happened so fast after long 3hours the contract part was so fast I put down 3000 and 480 a month and insurance said 453 a month and that isn't what is in my budget or anywhere what I wanted but happened fast drove the vehicle home Hyundai Kona Limited AWD didn't really know much of the vehicle but to start and drive which is all in the steering wheel I arrived home I was happy and very upset about what had occurred its a 10minute drive and I just thought about what happened and how and I was TAKEN ADVANTAGE OF!!!! In the morning I went out for a drive and getting in the car i hit my Head got to my destination did what I needed got back into car hit my head again so just the one drive till i got home I hit my head 3 times I called Joe he didn't answer I called again and again no answer so I drove there when I got there he saw me and said oh sorry sorry I saw you called I was busy meanwhile he was sitting at his desk no customer no nothing I told him that I'm not happy with the car I keep hitting my Head and the price isn't what I wanted and what about the insurance you said you will help as he knows my Daughter is Battling Cancer and has throat cancer so on the phone no one understands her sometimes they do most times they don't he said ok ok I'll check around and I assumed he said he will check around he had all the information needed and then he went out to the car with me and showed me how the chair goes down more which I knew and I did that but he was very persuasive which is his job but that's wrong and especially to me well days past several calls no reply I didn't drive the vehicle I wasn't feeling well and was very upset with everything that happened and how I was taken advantage of my Daughter tried calling Joe no reply she texted him he replied he was nice and said I'm looking looking and I texted ok well now it's 2 weeks later Nov 12 I haven't driven the vehicle again till November 12th hit head 3 times got home fuming went to sit fell my Daughter found me on the floor called ambulance and was taken to RWJ to find that I broke my Hip was there a week and back to Rehabilitation facility called Joe several times My Daughter texted him sent him picture of me he called me said he will ask and see what can be done well I am still in rehabilitation facility and cannot drive again I need to get my money back and this entire...

More than disappointed with this Dealership. I am 50 years old, and have been buying / leasing cars for 30 years. I've dealt with the best and the worst when it comes to salespersons, but Sansone employees really shocked me. I honestly thought that when I walked into this dealership, I was dealing with people who had integrity. I initially thought they were being honest and true. The Sales Team pulled a "bait and switch". They let me test drive one vehicle and tried to sell me a completely different vehicle. I negotiated a price and down payment on a Wagoneer I test drove. I even went back and forth with the salesman (Oscar) about the details of the vehicle, including questions about options and features. (I can share the correspondance via texts). I came on Saturday 8/31, put a $3000 deposit on the lease, and they told me to come back Tuesday because the vehicle had to get detailed and go through final inspection. Come Tuesday, I received a phone call from the manager "Raj" asking me If I wanted the "L" or the regular Wagoneer. I explained to him that I wanted the vehicle that I test drove, and in turn, I was advised to come in and discuss this further. When I returned to the dealership, I knew something was wrong because both the Raj and Oscar took me into the finance manager's office and closed the door behind them, a tactic that I did not expect. They tried to explain that they calculated the deal based on a different vehicle, and that I would have to pay an additional $115 a month in order to take the vehicle I actually drove. They did confess that they made a mistake, however they did absolutely nothing to rectify the matter. They didn't try to make it right whatsover. Instead, they let me wallk out without any further discussions, saying there's nothing they can do. You have to understand that this is quite frustrating. Going back and forth with different dealerships, looking at different vehicles, then settling on one of them only to find out you've been duped. The worst part is that over the weekend and yesterday, I've received other phone calls from other dealerships, only to decline their offers, letting them know that we've gone in a different direction and made a purchase already. I hope those reading this can grasp how frustrating it is to start all over with a vehicle searches. The worst part is that my current lease is up and I have to return my vehicle this week. I know there are car dealerships with shady buisness practices, but I did not expect this dealership to be one of those. Raj (general manager) boasted on how he gave me such a great deal, including how he went to lunch with Mr. Sansone and that Mr. Sansone personally approved this deal. Well if that's the case I told him to call Mr. Sansone and see what we can do about this blunder. Of course the programmed response was there is nothing anyone can do.

I do not write reviews, but I thought you should be made aware of the way this dealership had handled this matter and their current buisness practices. This is a buisness that relies on honesty, and from experience, is based on relationships and repeat customers. Although I have owned jeeps in the past, this is my first interaction with this dealership, and it has been sub-par. The best part is that their automated system sent me an email the other day congratulating me on my new vehicle....

Update to my original post or review. I received the phone call from the manager. He was obviously not happy with the review that I had left and wanted an attempt to make things right. It took the time to mention to to me that I should have been informed at check-in that there was an open recall in regards to a trailer hitch which is why the additional time was needed. Hey then off May the opportunity to reschedule the appointment via email communication between him and myself. The quick response from management lets me want to believe that this was an isolated incident and because of the follow-up phone call and offering to make things right I will increase my review to three stars pending.

Today they get one star. Not the customer service employees. I am talking about management. I had my scheduled oil change service visit today. Over the last two days I think I've received between 9 and 12 emails and or text messages reminding me of this appointment. My appointment was for 8:00 a.m.. I showed up at 7:40 a.m.. I got checked in by a lovely person who was very accommodating and professional. She however, informed me that for the oil change it would take approximately an hour and 45 minutes. She then offered me a complimentary Uber ride home because of the long wait . Which was nice. I had other appointments and things to do toda, so waiting an hour and 45 minutes for what should be a 15 minute oil change was just not reasonable to me. I perfectly understood that I was 20 minutes early and if the whole thing took 40 minutes start to finish considering my early arrival I would have been more than understanding. I ended up making a counter offer saying why not just give me the oil filter don't worry about the oil and I'll change it myself. I was told that she couldn't do that because after the oil change pictures would have to be taken of the car. I then asked to buy an oil filter and was led to the parts department. The people in the parts department are great they really are. I bought two oil filters. The parts department however does not have a cash register or a card swiping machine so I couldn't actually pay for them. She took me over to the service cashier who is not at work and therefore there was no way for me to actually complete the purchase. The service person offered me to write down my credit card number on a piece of paper and leave it so that it could be rung up later. That was not going to happen. I ended up just leaving $40 cash for the two filters which is a little over what I actually owed but it seemed like the only option that I had available to me. So let's analyze. You buy a new car and you say to yourself hey look they're offering me some free maintenance. (This is a good incentive and reason to commit to this purchase.) Then you actually try to follow through on said service. They give you an incredibly unreasonable long wait time possibly in hopes that they win and you leave without getting the service so that they save the money which is exactly what happened today. Why their parts department doesn't have a cash register I couldn't even say. I guess they don't like selling parts. Yes they are under construction/renovation But for everything I'm talking about today that is actually no excuse. Although, I fully expect them, if they reply, to this to...