Can I give a minus star?

The hotel looks TOTALLY different from the photos that are posted on the internet. It was super run down!

On arrival, the front desk was dusty.

We went to our rooms on 4th floor, the corridor lights were all off. It looks so scary. The feeling of entering the room also gave us a chill. The paintings also gave us a bad feeling. We couldnt change hotel because there were a group of us. The room is very big.

On 1st day, there were only warm water for shower. On 2nd day, we don't even have warm water. The water pressure was so low that no water was coming out from the shower head. And this is for ALL our rooms. I have to shower using the bidet spray and of course, that is only cold water.

The toilet was a good size. At the shower area, there was no space to place the toiletries. You will need to walk at least 15 steps to get those unless you place them on the floor.

The bathtub - it was not working in one room and in the other, the jacuzzi pump, was pumping dirty water out.

Breakfast - the staff at the breakfast area were seen talking away instead of looking after the needs of guests.

On the last day, I asked to speak to the manager with one counter staff. That particular staff told me that the manger is not in. I asked when will he/she be in, she replied, I DONT KNOW.

Despite of all these, I must give a thumb up for Ms Thuy. After knowing all these issues, she kept apologizing on behalf of the hotel owner. She is very sincere and helpful. Keep up the good job!

In order to continue the business, the hotel really needs to renovate and revamp everything.