Hotel Arenales — Hotel in Autonomous City of Buenos Aires

The worst I’ve ever been treated by hotel staff in my entire life. The agency made a mistake and booked the wrong room. Instead of being patient and helping resolve the issue, the small angry man at the reception named Maximiliano Schiaffino pounded his fists on my door demanding that I leave the room every 10 min. Each time showing me another copy of the incorrect reservation (as if it was my fault lol). He slammed the door shut on me, lost his temper, and banged on the door several times. Hotel Arenales please hire people with patience without aggresive tendencies. Problems happen with bookings and this is not how the client should be treated. I was planning on staying over a week here but because of this incident I was forced to cancel early and leave.||||**Note: The hotel has no pool! The photo on goggle is incorrent, and the standard room is the size of a...

Recommend an executive room as so much bigger than a standard for not much extra cost. Our room had a sofa, chair and desk as well as lots of storage space and a mini fridge. Walk in shower. Comfortable bed. Good air con. WiFi was good. Complimentary bottle of wine was a nice touch. Breakfast was fairly simple cold buffet but adequate. Location was OK. Safe. Plenty of eateries around. Most sights were at least 30 mins walk but subway is just around the corner and an uber ride even to La Boca is only around 7,500 pesos. If you are looking for city hotel with no frill for the price paid Arenales is...

I would not called it a hotel, because it has almost no hotel service. It is a small building with some suites and rooms. Location is great. The larger suites are very comfortable and the rooms are similar to hotel ones. Breakfast is very simple, don’t expect much. My problem with this hotel was the staff. They never smile, they never say "welcome" or "please". I know that Argentinians are cranky and not as friendlier as the Brazilians, but it is a “hotel”, please give some training to your staff, at least teach them...