Majestic M Suites — Hotel in Adelaide

I’ve been to Adelaide 7 times and stayed at 13 different hotels across Australia. Out of all of them, this was by far the worst experience. Honestly, I don’t understand how this hotel is rated as the number 1 in Adelaide. My search on google pointed me to this being #1 but tbh this is not even in the top 13 of all the previous 13 hotel I have stayed at. My guess is their PR team is working overtime with influencer reviews, because my stay was a complete nightmare.

The lobby looks nice, but that’s where the positives end. Here’s why I rated it 1 star:

1-Overpriced & Misleading Rooms – doesn’t justify the size. This is a small tiny room with a lounge to sit in and a kitchen. It’s smaller than the smallest apartment rooms in any 4 star hotel. We decided to take this hotel due to thinking it might be bigger than our previous Adina in city and Sofitel and boy i was wrong. I payed the same amount for a room that is barely half the size.

2- laundry Machine Disaster - I feel like smashing this machine apart. I’ve bought second-hand washers from Marketplace that perform far better than this useless one. Even a basic 45-minute cycle can’t remove simple stains from a hoodie, let alone anything tougher. I’ve already run the same hoodie through three separate 40-minute washes, and the marks are still there. I have attached photo for anyone confused.

They don’t even provide a proper dryer—just a washer-dryer combo. To actually get clothes dry, you have to run it inside the machine for three full hours, and I’m not exaggerating. I went to reception because I needed a few clothes ready for an event, but after one hour in the dryer, they were still dripping wet. Two hours? Still damp. It took three hours before they were wearable, and by then I had already gone out to buy new clothes for the wedding. Once the drying cycle starts, you can’t stop it or even open the door—it locks you in for three hours straight, followed by a 15-minute cooling cycle. For a place calling itself a luxury apartment, this setup is ridiculous. I’d much rather they offered a separate laundry service that you pay for but actually works. As it stands, the clothes neither wash properly nor dry properly. Add kids into the mix, and it’s a complete nightmare.

3- Wi-Fi Issues – The Wi-Fi didn’t work at all for the first two days. Staff tried to blame me for “entering the password wrong.” As a network engineer, I know when a system itself is broken. It finally started working on day three, which is a day before we left.

4- Housekeeping disaster - - zero effort 100 attitude. Extremely inconsistent home cleaning. Stayed for 3 nights. First night was fine cause we had told them to do exactly why they needed to do. Carpet never vacuumed with crumps or salt not too sure. Bedsheets left untouched and never changed. All dishes in sink never even put in dishwasher. All the empty bags were left as it was. At this point I don’t even understand what are the agenda in the home cleaning service. The reason we even take hotel instead of Airbnb is for home service. It looks like there was little to no effort in home cleaning.

5- Parking -Hard to get in due to the sharp turns and extremely hard to manoeuvre and will hit your car on curbs. Inside, there are enough spaces in theory, but most are either taken or so tightly packed that maneuvering is a hassle. If you’re traveling with kids, you basically have to drop them off first and then go park, because once you’re in a spot there isn’t enough room to open the doors wide enough to get them out comfortably.

7- Broken Door Fob Key - Even as shown in the image the door fob key fell off.

In total, I wasted over $1,000 for a stay that was stressful from start to finish. From fake reviews to poor service, nothing about this hotel lived up to its claims. I left feeling cheated, frustrated, and disappointed. This is no where near to the food of luxury. This is 3.5 star at max.

I will never book here again, and I strongly recommend others look elsewhere. Don’t be fooled by the hype– Adelaide has far...

The lobby looks nice, but that’s where the positives end. Here’s why I rated it 1 star:||||1-Overpriced & Misleading Rooms – I paid $320 a night for the “spa suite.” Essentially, you’re charged $400 more for a small bathtub that barely fits an adult over 5’9”. The room itself is no bigger than a standard 4-star hotel room. Poor value for money.||||2- laundry disaster - I wish I could break this machine down. I bought a second hand machine from Facebook marketplace which works better than this garbage. 45 minute wash doesn’t even clean the basic of stains. Now they don’t even have a personal dryer. It’s a washing machine that has a dryer as well. To make sure it has dried properly you need to dry it inside the washing machine dryer for 3 hours and I am not even kidding. Went to the reception as I had washed few of my clothes before an event but even after 1 hour of dryer, it’s still soaking wet. 2 hours? Still wet. 3 hours was needed. I had to go buy new clothes to attend the wedding.||Once it starts drying process with the time, you can’t even switch it off or even open the door. You need to dry it for 3 hours straight and then 15 minute of cooling. I don’t understand why they would claim this garbage when they consider themselves as luxury apartment. I would rather have the hotel have a separate laundry where you pay but get good service. This one, neither the clothes get clean nor it gets dried. With kids this is a nightmare||||3- Wi-Fi Issues – The Wi-Fi didn’t work at all for the first two days. Staff tried to blame me for “entering the password wrong.” As a network engineer, I know when a system itself is broken. It finally started working on day three.||||4- housekeeping disaster - home cleaning - zero effort 100 attitude. Extremely inconsistent home cleaning. Stayed for 3 nights. First night was fine cause we had told them to do exactly why they needed to do. The rest were all disaster.||Carpet never vacuumed and crumps or salt not Too sure. Bedsheets left untouched and never changed. All dishes in sink never even put in dishwasher. All the empty bags were left as it was. At this point I don’t even understand what are the agenda in the home cleaning service. The reason we even take hotel instead of Airbnb is for home service.||||5- parking, they have their own dedicated parking and what a disaster. Unless you are an experienced driver with a ton of experience it’s impossible to enter the car park. Too narrow with a sharp left in a one way drive through. I had a rav 4 and been driving for 15 years and I am telling you it’s hard. Another reason why we chose this is for the car park.||||6- the price doesn’t justify the size. This is a small tiny room with a lounge to sit in and a kitchen. It’s smaller than the smallest apartment rooms in any 4 star hotel. We decided to take this hotel due to thinking it might be bigger than our previous Adina in city and Sofitel and boy i was wrong. I payed the same amount for a room that is barely half the size.||||7- Broken Door Fob Key - Even as shown in the image the door fob key fell off.||||8- Even the cot we ordered for the baby was broken and could cause a dent every time she layed on it. we stopped bothering them about it cause we were tired with all the issues ourself.||||||In total, I wasted over $1,000 for a stay that was stressful from start to finish. Nothing about this hotel lived up to its claims. I left feeling cheated, frustrated, and disappointed.||I will never book here again, and I strongly recommend others look elsewhere. Don’t be fooled by the hype – Adelaide has far...

Majestic M Suites is a perfect example of how far customer service in Australia has fallen. The fact that this property is ranked #1 in Adelaide is a joke, and not a funny one. They’re not majestic — they’re majestically underwhelming.||From the moment you step inside, the atmosphere is lifeless. The staff at the front desk look barely alive themselves — cold, robotic, and indifferent. Hospitality requires warmth, attentiveness, and a sense of care; here, you feel like a pest. When I finally told the man at the desk, softly but firmly, that they needed to work on their customer service, he looked offended. His arrogance said it all: they don’t want to hear it, they don’t want to improve, and they certainly don’t want to treat guests like humans.||That’s the heart of the problem: you don’t feel like a guest here. You feel invisible, as if you’re just a number on a booking screen. For women traveling alone, it’s even worse. You’re disregarded, dismissed, treated like garbage — as if you don’t have feelings, as if you don’t matter. The indifference is crushing, and it’s unacceptable.||The apartments reflect the same attitude. They are clean, yes, but completely soulless. Functional but uninspired. Nothing special, nothing memorable, nothing deserving of a #1 ranking. This is bare-minimum hospitality, dressed up as something greater.||And the rigid, heartless policies only confirm how little they care. I paid for breakfast, but since they couldn’t meet my dietary needs, I never used it. Any hotel that understands customer service would have removed the charge without hesitation. Here? They flat-out refused. That isn’t hospitality — it’s greed, pure and simple.||I’ve traveled to 77 countries. I’ve stayed on the Afghan border in Tajikistan and been treated better. I’ve had warmer welcomes in Syria. I’ve had more sincerity in Kazakhstan, where a simple “good morning” was genuine, polite, and from the heart. If those places, with far fewer resources, can deliver real service, Adelaide has no excuse.||Majestic M Suites is nothing more than a big fish in a very small pond. In Europe, Asia, or the Middle East, this property would be crushed into mediocrity, where it belongs. Until they learn what customer service actually is, they don’t deserve the top spot, and they certainly don’t...