Belmercer Motel — Hotel in Geelong

Where to start with this one? I booked a twin room (1x queen and 1x single) here through Wotif.com. $181. I was flat out making the 9pm cut off for check in. The women on the reception gave me a check in form and on that I stated 3 people would be staying in the room. She said id only booked for 2 people and would have to get "the girls" to sort that out tomorrow. || We left and went on the rest of our trip and stupidly I booked it again for the way home. It was after this I noticed I had been charged $55 extra for the previous night for the extra person. On check in the 2nd time I marked 2 people staying (myself and my 6yo) as my partner had intended heading off that evening but wasn't sure as it was getting late. Thats where things went south pretty quick, the manager, probably the most abhorrent human I have ever encountered, started yelling at me from the ground whilst I was entering the 1st floor room asking how many was staying. I chose to go and have a conversation in the office instead of yelling. She said she saw on the cameras there were 3 people in the car when we got out and we had enough luggage for 3 people. Well yes, we had been on a 4 day trip. 3 of us. || I informed her the 2 person thing was a Wotif default search. I simply put the dates and the town in and then choose an appropriate room for my needs. In this case it was the twin room that sleeps 3, as per the advertisement. She charged me another $55 dollars, refused a refund as per the very convenient "no refund". She informed me that this always happens (im not surprised). She accused me of stealing by not indicating how many people were staying there. She was abusive and basically just downright obnoxious. You cannot speak to this person, seriously, she just speaks over you at every chance. || I honestly booked a room to accommodate our needs. in all my time booking hundreds of Hotels I have never encountered anything like it. Seriously guys, stay away from this place. I feel stupid falling into the same trap twice but i'd already booked it prior to looking at my credit card transaction. DO NOT STAY AT THIS PLACE, THEY DO NOT DESERVE YOUR BUSINESS!!! I feel sillier after getting home and reading the reviews, seems to be a common theme at this place. I though given the twin share room that sleeps 3 was more expensive than a queen room that i was already paying for a 3rd person. For heaven's sake just go somewhere else, this place is just...

What a debarcle. On checking in because I used a debit card they required an extra $200 bond which was put through as a pre authorisation. Nothing was explained how this works. Presumed it would not leave my account unless I did damage to the place, which I didn't. It did leave my account and when I rang Belmercer they told me it had nothing to do with them it was the bank???? Rang the bank and they told me Belmercer had to actually release the pre authorisation before I could get the money back. Rang Belmercer again, they would not listen kept telling me it had not been taken out of my account when I was looking at my account on the computer and it clearly stated DEBIT and the balance reduced. I had to send them an email from my bank instructing them what to do because they clearly had no idea and when I told them that they had stuffed up they hung the phone up in my ear. RUDE RUDE RUDE. Also no offer for breakfast, the information in the room for whats on in Geelong was months old which was for June/July and this is the end of September and the place is over the top noisy with major roads and railway surrounding it, so if you want to get some sleep dont't stay there as the noise is continuous all night. Belmercer your staff need to be trained correctly in customer service and know how your systems work, will never...

Just disgraceful. In all my life I have never been treated like I was at the Belmercer Motel. The woman running the show in the reception has a severe attitude problem and maybe should find another line of work. The place itself was clean ant tidy. There are too many options in Geelong to even bother giving this on a go. STAY SOMEWHERE ELSE!!! I think is the staff at this Motel treated their Customers a little better they would spend less time trying to justify their behavior on Google Reviews. Seriously, read the reviews. These people are not lying, they are just a long list of people upset that they stayed at the Belmercer Motel. I have no idea how they are still operating, I guess they do not rely on returning customers. They will find any reason to charge your card so do not fall for the cheap price. You will pay more!! I look forward to the reply to this one where they will blame the customer, once again. I just wonder what would happen if they put all that effort into actually running a friendly Motel. The mere thought of the Belmercer Motel sends shivers down my spine. Stay somewhere that appreciates...