Alassio Palm Cove — Hotel in Palm Cove

This place says it is a 4 star hotel/apartment but is more of a 2.5 star spot, it is old, outdated, dirty and a but dangerous. The first room we stayed in had a death trap for a shower (pic attached), you had to step up and out about a foot and down about a foot and a half to get out of the shower, I am younger and in shape and almost took a bad fall trying to get out, I could not see a kid or someone a bit older doing very well with it. We switched rooms ( we had 2 but only needed 1 due to people not making their flight) the other room was a bit better but still out dated and a bit worn and dirty. The AC in the bedroom did not work very well, there is black mold in the the bathroom, ants and cockroaches in the bed and couch and there is a lip going into the bathroom that feels great when you break your toe on it in the middle of the night. ||||It is a tropical place so some of that (ants, roaches, mold) is going to happens but the last place we stayed at was no where near as bad and around...

We booked after losing original booking elsewhere due to covid🥴😷 lockdowns in Melbourne 2019. Palm Cove gets booked out quickly. Stayed one night broke up our travel time this was great for us perfect posy great Irish restaurant next door. Had a 2 bed small room but great bathroom huge spa ith a balcony overlooking the pool. Found the stairs a bit of a hard climb with cases. Luckily the manager was there offered to help thankyou so much lovely man. Very quiet place small lip between bedroom to bathroom a bit of a trip hazard but have seen this alot elsewhere. Pool was nice small but enjoyed the atmosphere. The only thing we found if l had to pick was re do the pool floor very rough a bit patchy not a great look, kept scraping on toes ouch!🙄 Nice fountain, spa was up stair well. Under cover secure parking great. We liked thus place was the right price for...

3 days out from staying here I received a phone call saying the rooms I booked were no longer available because they had been sold. Was supposed to be staying from 4th-6th March. Asked if they had anything else available for the 8 adults and 3 infants in our group but was told nothing else was available. I thought they were supposed to honour previous bookings. What I don't understand is why I wasn't given a courtesy call weeks ago warning me about the sale and that the rooms may not be available instead of leaving it until 3 days out. Units etc just don't sell and be finalised overnight. To make matters worse I phoned them a few weeks ago to confirm our booking to be told yes it was fine.||Finding other accommodation for that many people isn't...