Econo Lodge Rivervale — Hotel in Rivervale

6 nights Thursday through to Tuesday RnR far from RNR! on arrival not informed after talking to reception there was construction on site first came to our attention sign in room. motel always noisy throughout stay. weekend worse after hours 10pm ppl shouting,smell illicit substances, cars coming going revving, lack parking, coachroaches++, cistern runs self fix, shower dripping floor wet++ incident on Sunday housekeeping wanted to change bed. I declined asked can she clean floor vacuum or mop and remove rubbish & saturated floor mat she became hostile she threw sliding door open I was on my computer asked she close door it's cold she refused 3X she responded housekeeping we open doors, she disappears returns with a vacuum she REMOVES MY COMPUTER CORD FROM POWER I asked what are you doing! she throws vacuum on floor storms out.i contact reception complain she returns with manager raised voice to manager not in English Chinese! i explain to manager all she had done whilst in the room he stays watches her vacuum whilst looking around room, room door left wide open! she's completes quick vacuum manager ask you want mopping i reply no, he dismisses her behaviour "it is a misunderstanding" earlier in day had another person attempt to peer in the room at sliding door when I complained to reception "apparently" another guest also laid a complaint. later that evening evening my family visits they bring dinner our dog comes along a in house call from reception about our dog, they explain no dogs guest have complained, I replied they just arrived I've put him at the back sliding door, her reply put him at the front?i went to the office to address their accusation two girls confront us, no dogs on the agreement you signed on form on a attack, my reply our dog is in OUR CAR now we are about to have dinner can you heat our dinner! (forgot to mention they said there's a microwave when we arrive asked where is the microwave.motel use their microwave behind reception) my partner decides to video their hostile behaviors they note what he's doing they demand he delete recording I asked they heat my food she ignores instead argues with my partner I replied it's his phone he will do what he wants to do. They both arguing I asked for my food return still not heated the girl refused. I yelled at her give my food. The other girl threatened to call her manager I said of course do it. We left reception. I also said I do not give them permission to continuously record us CCTV in the office! Never will we RETURN to this motel once we LEAVE ABSOLUTELY DISGUSTING...

This property is currently undergoing some construction which was not made aware to patrons on their website or any other affiliated partners. Upon checking in there was no parking spots left due to the renos, and was told to park on the side street outside of the vicinity of the property. Luckily one of the staff moved the parking cones (inside of property) so we can park our car there the first night. When we entered our room, it stinks of cigarettes, very badly. Informed reception, didn't seem concerned, just offered room spray. ||||Second night still no parking and was told to again park outside of the property on the street. Hubby found empty space which was coned off. Got a call from reception to move our car because that designated space was for the security guard. Luckily didnt move our brand new car which took us 5 years of 12-14hour shifts to save up for..Some junkie in a red car had driven into and smashed a parked car of a patron staying at the property, exactly the same spot I was told to park my brand new car at. Can you imagine, what are the chances, that could've been my car!!||||Third night I was looking for the tv remote and found empty bags of drug sachets (meth) and remnants of weed in the draws. I was not happy. I'm pregnant and to know that there have been drugs smoked in this room and I'm essentially breathing the remnants left on these walls, furniture, linen etc. Disgusting!||||If I was made aware of constructions going on at the property I wouldn't have booked to stay there for over $160 plus txes a night. Waste of money and not worth it. No regards for safety of customer's property, cleanliness was mediocre and there was constantly junkies walking around and through the property's carpark because the back gates opened. Terrible...

I have stayed here 3 times since Dec 2023. All my stays so far have been great and this place has become my go-to for a place to stay in Perth which I’ve recommended to my friends in the past.

Unfortunately this stay left me feeling uneasy about staying here again and I don’t think currently I can recommend it to my friends.

The first time I stayed here I paid no security bond.

The second time I stayed here I paid $100 security bond. When I checked out, the receptionist sent a cleaner to the room to check it over then gave the $100 in cash.

This time I paid a $300 security bond (worth more than the whole stay!!). That was unexpected but okay. When I handed my keys to the receptionist around 9:30am she told me thank you and have a good day.

Confused, I asked about the bond.

“Oh you paid a bond?” She said.

“Yes, I paid $300!” I replied.

She then checked the files, grabbed a piece of paper then wrote down bsb, account number and name then handed it to me to fill out.

Once I filled it out and gave it to her she told me to have a nice day, I asked her how long it would take and she said 2-3 business days.

In that moment and afterwards I feel that if I did not ask about my bond, I would not get it back. That is not okay. It was handled in an unprofessional manner and considerably different to my second stay experience.

Consistency is key. Next time I stay is it going to be a $400 bond or back to $100?? Not a good look. Am I going to have to remind the receptionist every single time about getting my money back? Do I need to plan to spend more way more money on the bond than my actual stay?

Also it appeared like there was a patch of black mould on the white bed sheets (20x20cm) that had been washed hundreds of times but could still clearly...