Riviera Hotel — Hotel in Baku City

While the ambience at the Riviera Restaurant was calming and the view almost breathtaking the service was the exact opposite. Last night I had dinner there and ordered chicken fajitas . I've had chicken fajitas in different countries at many different restaurants (mostly Mexican) so its fair to say I know how it should be prepared and presented. This restaurant fell completely short. Prior to ordering I made sure to even ask the waiter if it was accompanied with the tortillas (as I've been to another restaurant in Baku that didn't have them 🙄) and he said it came with everything. Lo and behold when my order came I couldn't even recognize it , it had no tortilla and it was accompanied by FRIES. I then called the waiter and told him this was not a fajitas dish and he basically said that's how they prepared it. Now I don't claim to be a food connoisseur but I am sure that if you're serving an international dish which in this case is Mexican food , you should uphold the basic standard of how its prepared and it should at least resemble the original in some way but I digress. So I told the waiter I didn't want it and I didn't want anything to replace it but he insisted on bringing it back and this time with 'LAVAS' (their native flat bread) under it . At this point I was incredibly peeved but still managed to remain calm simply informing him that I didn't want that either . A few minutes later the waiter came back and insisted I order something else complementary because he didn't want me to be upset and enjoy the rest of my evening. So I did even though I didn't want to just because he was so nice . Right after that the manager came to the table asking about the matter which I thought had been resolved but informed my friend who was translating for me that I would not be be getting a complementary dish and would have to pay for both. I've never had to pay for a meal that I didn't eat or in this case even touch and money wasn't an option because I came to dine and enjoy myself but its the mere principal. After being thorough enough to inquire how the fajitas dish was prepared before ordering and still receiving the wrong thing, its clear I wasn't at fault or just being difficult so to still be charged was completely preposterous. Then to make it worse after the waiter tried to redeem his mishap the manager revokes his proposal and practically scolds him for it in front of my party. Overall it wasn't really they meal that ruined my dinning experience, it was the fact that the manager's main priority wasn't ensuring the customers experience was memorable (the good kind) but instead it was making sure a dollar was made. For that reason alone I'll never be returning and I'm extremely disappointed...

Such a wonderful hotel in Baku...it was an amazing experience since the whole 21 nights me & my friend stayed there.

Service: the staff there was so helpful & friendly, they offer help with a smile and give you advices to good places to go to, and I would like to give a special thank to the only lady on the reception Gunel she was an excellent help for us and advice us all the time, she is so sweat and has a great knowledge of Baku and tourism in it...thank you so much Gunel 🌷 Plus the cleanliness is so good and even if you asked for extra things they will provide you and the breakfast every morning was good but sometimes although it's limited things on the buffet but you might find things are missing because simply it's not available...but it was OK!

Money: all of us, when we plan for travel, we care firstly for our budget and this hotel give us the chance to spoil our selves with other things 😉 coz it won't affect your budget that much here AND, you won't feel there is something missing coz really it's a fantastic hotel..plus the view worth everything, really you can't find a hotel with such a beautiful view and the same rate for the room!

Location: it's not in the center right...but for me I don't like to be in the center but not far from the center and there was the hotel...it's not in the center but it was a wonderful walk everyday to the center by the marine...so for me it was perfect.

Overall, I recommend everyone to book here and enjoy the great service and save some cash for the souvenirs 😉

For more reviews please visit my profile here..or follow me on Instagram on my account : @guider_uae to be up to date with my new reviews 🌷 One more thing...if you liked this review...please hit the like button 👇 and show me some...

The hotel is located on a hill faced to the center of Baku. This gives you an amazing view over the sea and the city. Walking down the stairs at the hotel gives acces to a big bar and restaurant. ||The staff at the hotel is friendly.||Unfortunately my room was very smelly and the ac was not working. They told me the first day it would be fixed. They fixed it the last day i was there.. ||The breakfast has limited choice and the ladies working they play crazy loud music on the tv’s. After the 3th day my colleague turned the tv of himself because it was just getting to crazy. ||The restaurant at the hotel is great,...