Ramada by Wyndham Manama City Centre — Hotel in Bahrain Island

THE WORST!!!! DONOT EVEN THINK TWICE ABOUT BOOKING THIS HOTEL!!!

I booked through Bahrain Dental Association , since I have a conference to attend. I thought I’d get some special treatment since I’m booking through a respected company. But I was thinking wrong 🤣

Honestly, I’ve been into so many hotels.. I can’t even count the total number of them. Ramada by Wyndham Hotel City Center is the worst, not one of the worst, but the worst.

Receptionist refused to give my mother a key although I informed them when I checked in that my mother will be arriving after me.

You call the reception, housekeeping, room service and no body would answer🤣🤣🤣 Are you sure I’m in a hotel??

We asked for a late checkout and they agreed (generous of them 🤡) .. When we called the receptionist to send the bell boy to take our luggage for check out. We called at 2 pm , and said “Can u send the bell boy in 5-10 minutes to get our luggage?” He actually answered “You’re already late” we explained that we have late checkout and he continued by saying “But I will charge you for the 10 minutes extra 🤡” Honestly??? 🤡🤡🤡🤡🤡🤡

I haven’t seen such unprofessional team, I can’t believe this hotel’s staff has a degree in hospitality 🤣🤣🤣🤣🤡🤡 I never write negative reviews about a place and you check my account, but I’ve never seen something like this at all. I’m not even sorry for writing this...

I hope this message finds you well. I am writing to express my disappointment regarding my recent stay at your hotel, particularly concerning two significant issues that affected my experience.

Lack of Suhoor Service: During my stay, I was informed that the hotel would provide Suhoor services for fasting guests. However, to my surprise, no such service was available. As a fasting guest, this was extremely inconvenient and disappointing, especially since I chose your hotel based on this specific offering.

Misinformation at Reception: Additionally, the reception staff provided incorrect information regarding the availability of Suhoor. This misinformation led to unnecessary confusion and inconvenience, as I had planned my stay around the expectation of this service.

I believe these issues could have been avoided with better communication and proper training of staff. As a loyal customer, I expected a higher standard of service, especially during the holy month of Ramadan.

I kindly request that you address these concerns and take the necessary steps to ensure that future guests do not face similar issues. I would also appreciate it if you could provide an explanation or compensation for the inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response. Note : my booking include...

I’m very displeased with my 2-day stay at Ramada Resort by Wyndham. I booked this hotel specifically for the advertised spa services only to be turned away each time I wanted to book a facial. The first day I showed up at approximately 4pm and was told to come back the next day with no explanation as to why I couldn’t be serviced. When I tried to book for the next day I was told the spa opened at 10am so I asked to come at that time but was told that’s too early and to come at 12pm. I arrived the next day at 12pm and was told they cannot do facials. My time was wasted. In both days I also attempted to get a pedicure and was turned away. Both days I was told the staff was busy but in reality the salon did not have any clients and instead the workers were doing their own hair and nails. Lastly, I woke the final morning to find a cockroach on my electronic device (I have a video). This is unacceptable. I’ve never used this hotel branch and wanted to expand my options however this has disappointed me.

I did, however, enjoy the gym. It was small but effective and was nice and clean each time I used it.

I have already been in contact with corporate, however I feel it’s only right to leave a honest and detailed review for anyone considering...