Secret Suites Brussels Royal — Hotel in Brussels

Like other reviewers I can't say much about what this place is like inside as we never managed to get inside. We booked in May and there was some initial communication with the place and we were told we'd be sent the access code at the beginning of the month of our stay, we hadn't received it so two days before our stay we emailed the property to request it, 48hours of us and Expedia (who we booked it through) emailing, phoning and leaving voicemails got no response and we never got a code and so weren't able to access the property. Luckily Expedia have been really helpful finding us alternative accommodation. But if you're thinking about booking this place I'd say don't - it might be lovely inside but there seems to be a very high risk that you won't get the necessary...

Closed by order of the municipal government for breach of hospitality regulations since February 2022! We were not notified of this by Hotels.com when we booked a stay this spring for July 2022, and when we hadn't heard anything from the "hotel" re: our check-in code by the night before our arrival -- and had seen recent Google reviews stating that it was closed -- we felt skeptical enough to re-book somewhere else instead. Thank goodness we did!

The hotel has not responded to multiple calls and emails, neither about our check-in code or now from either us or Hotels.com about the refund request we have now initiated. Went to check the place out today and found it sealed off....

The place was very nice. However communication with the management has been difficult. I requested a sofa bed or cot for our son ahead of time and there was nothing prepared. With repeated attempts to reach someone by phone as outlined in their directions, and no one responded. There is no one on site to help you so he slept on the couch with a blanket.

The room we were given is also on the first floor (room 00) and the noise from the street is extremely loud. There was an argument last night by people and it sounded like they were yelling in our hotel room.

The remote access and other amenities is as...