Mirasol Copacabana Hotel — Hotel in Região Geográfica Imediata do Rio de Janeiro

My husband and I booked our hotel accommodations for carnival in February and found out last week that carnival was postponed until April, the minute we found out we started looking for new accommodation because the Hilton we had booked was sold out for April. |I found this hotel on Booking.com and booked it right away. The day after my reservation was confirmed I got a message that my credit card was not going through. I uploaded a different credit card in their system even though I knew nothing was wrong with my credit card. I wasn’t even sure why they were trying to charge my card when my reservation says, “nothing is due now, pay at the property”. Anyway I still didn’t care if they charge it before hand.|Today I got another message saying that my reservation was cancelled for invalid credit card. That is absolutely false, each of my husband and I credit cards are over $20K limits, the hotel total was $488 for the 7 nights, a really cheap rate we thought but was happy we booked before the price went up to over $1100. |I believe these people cancel our reservation because they believe we got the rate too cheap. That was the only way to get rid of us so that they can sell that room for the higher rate. I called the property today to find out why they would cancel my reservation. The girl I spoke to was very dismissive and rude, telling me I should find another hotel, I ask for a Manager and she told me there wasn’t any managers available and hung up on me.||My husband and I have traveled extensively over the last two years and have never had an issue with credit cards. |We visited Brazil in June 2021 and stayed at the Hilton Copacabana as we are Hilton diamond members and never had an issue. This little piss poor property is going to cancel my reservation because they didn’t want to honor the low rate they had on Booking.com. They should be removed from being able to have anyone booked them through Booking.com. I will be very careful what hotels I book on Booking.com from now on. PLEASE BEWARE OF THIS PROPERTY. THEIR EMPLOYEES ARE RUDE AND THEY ARE VERY SHADY. DO...

We stayed here for 4 nights. This was the more expensive choice of ones we looked at and I don't think it was any better than the others, it's photos are nicer than reality.

The rooms are fine - it was clean and comfortable. The aircon is incredibly noisy and ineffective though.

Location - its a very short walk to the beach and next to the metro so cant be faulted.

Service - interesting, in a bad way. The rooftop bar - you're asked your room number but have to pay when you leave. We walked away thinking it was being added to the room.

Dinner service - Terrible. We were the only ones in the restaurant. We had to go up to order. Food you can order but not any drinks?!?! We asked to eat on the roof, thats fine because there are drinks there. Although the wine that was ordered had to be brought up, either from the restaurant that dont serve drinks or somewhere else? Just weird. Food was average.

On checkout we had to pay to store our bags, it wasn't much but I've never...

El hotel relación calidad precio es un 9 de 10, con lo que pagas recibis mas de lo que necesario para disfrutar de una agradable estadía. Puntos a favor: El desayuno es excelente, muchísimas opciones para elegir, reposición permanente y mucha frescura en los alimentos. La atención del personal es muy buena, desde el primer dia hasta el ultimo se esforzaron por resolver todas nuestras cuestiones, tratando de entendernos en español o en ingles. El servicio de limpieza era muy bueno, todos los dias limpiaban la habitación dejándola sin arena y perfectamente limpia y cambiaban las toallas todos los dias. La ubicación del hotel es muy buena, si bien nunca me sentí seguro en Copacabana, siempre que salía pensaba que me iban a robar(no es culpa del hotel esto), el hotel se encuentra a una cuadra de la playa, rodeado de restaurantes, kioskos y supermercados. Y lo mas importante de todo a 150 metros de la estación de subte (o metro) que te conecta con cualquier lado de Rio en minutos. El room service si bien el costo es elevado (50-60 reales el plato) es muy sabroso y rápido, en 15 minutos tenes la comida Puntos en contra: La habitación si bien era muy espaciosa y cómoda, lamentablemente tenia una puerta que comunicaba con la habitación conjunta, por esa puerta se filtraban todos los ruidos y gritos del vecino (que eran muchos) y los últimos dias fue una gran complicación. Desde el hotel muy amablemente advirtieron a los huéspedes en varias oportunidades, pero no hubo caso, se seguían escuchando los ruidos. Los ascensores eran escasos en ciertos puntos del dia, como el desayuno y la vuelta de la playa, no dan a basto para la cantidad de personas que tiene el hotel, a veces tuvimos que estar 10 minutos esperando uno. El ultimo dia (por suerte) encontramos una cucaracha caminando por la habitación, era una de un tamaño mas que considerable. Casi me infarto con el miedo que les tengo, pero por suerte fue el ultimo dia por lo que no afecto mucho a nuestra estadía, pero es algo a tener en cuenta. Las toallas son viejas, se notaba la tela ya desgastada, algunas tenían fecha del 2019. Algo importante a considerar, al menos en nuestra habitación, el aire daba directo a la cama, nos resfriamos la primera noche por culpa de esto. Lamentablemente e imposible dormir sin aire por la humedad de Rio, por lo que es un punto a considerar.

Luego de todo esto, creo que si uno no va a buscar lujos en sus vacaciones, pero si va a buscar un buen servicio, comodidades, un buen desayuno para empezar el dia y una buena ubicación, este es el hotel que buscan. Realmente se supera mucho la calidad precio por lo que pagan. Si andan buscando lujos, habitaciones y hotel moderno, muchas Amenities y vista a la playa van a tener que poner mucha mas plata en su hotel, como por ejemplo en el Copacabana palace. Sin dudas volveria al hotel en alguna oportunidad que vuelva...