Hotel MPM Orel — Hotel in Nesebar

Where to start! When you first arrive, it's clear that there are 2 parts to this hotel, Orel on the right and Astoria on the left. Guests of both sides have full access to everything that the other one has with the exception of the dining area, this is split for each sides guests. We were fortunate enough to go very early in the season and, as such, the Orel restaurant was not yet open so we dined on the Astoria side and wow! The food was expertly cooked by a Team of Chef's and was different every single day with so much choice. Later in the trip we went into the Orel restaurant that opened while we were there, it's the same food with less choice (but that's the difference between Orel's 3 star and Astoria's 4 star experience (pay less, get less)). |I travelled with my wife and 2 elderly parents and stayed for 1 week. My parents are both mobility disabled and as such, we requested an adapted room for them. We were surprised to find that, not only was there several lifts to all floors, but ALL rooms were 'adapted'. Our room, was not huge but not too small, full wet room bathroom and a balcony overlooking the street, my parents room was identical but overlooking the rear of the hotel and the sea. |Moving around the hotel with a wheelchair was a breeze, ramps everywhere and lifts where needed. |The hotel is situated a few meters back from the beach with the back gates leading straight to the pedestrian strip with shops, bars, restaurants and even a supermarket. |There are several bars in the hotel, reception bar, pool bar and even the beach bar, each serving cocktails, beers, wine, soft drinks as well as tea and coffee.|The hotel pool was a little cold for me as it was early season and the weather hadn't't warmed up enough to go swimming but it looked beautiful. |So that's the hotel... Now on to why I rated this as 5 stars, the staff.|From first arriving, the staff were bending over backwards to help. The receptionists were there 24 hours a day to deal with any and everything, the cleaners always said good morning and sometimes had a chat. The cleaners did a great job of keeping everything to a high level of cleanliness which I was very impressed with.|The bar staff are wonderful, mostly younger men and women but exceptionally friendly and have a great memory for allergies (my wife is allergic to citrus so whatever we asked for, they made without citrus). They always asked how we were doing and if we needed anything and were happy to do whatever it was we were needing at that time.|The real heroes of the hotel however were the chef's. As I mentioned earlier, my mother is wheelchair dependent and as soon as we walked into the restaurant on the first day, the executive chef, Okan Balçak (an award winning culinary master), came and introduced himself to us and also introduced the rest of his team. Okan then proceeded to go through every single dish with my mother to make sure she had everything she needed. His team were extremely accommodating and even aided us with carrying the bowls of soup or plates of food to our table for my mother. |On the day that we didn't go in for lunch, Okan came and found us in the lobby bar to make sure we were ok. |He even made my mother special desserts to make her feel extra special which was a beautiful thing to do. |On our last full day, he came to find us in the Orel restaurant to say good bye and have a photo with us (on his phone!! So he could remember us) and gave my mother and wife a little gift as a bon voyage. |In short because of the staff, we had the most amazing week and would highly recommend this hotel to ANYONE visiting Bulgaria for the first time (or the fifth or fiftieth for that matter). A wonderful experience, a wonderful hotel and a wonderful country, we will be...

We stayed here for 5 nights at the end of August, it was a nice stay, but not sure if I would come again. I deducted a star for the big minuses mentioned below.

Hotel room: Rooms are small, but they look very nice and the beds are tall and comfy. Same goes for the bathroom, very small, but loved the hot water and the water pressure on the shower. The only problem was that the ventilation didn't seem to work, and it was very moist inside as it was difficult to air out. We also had a balcony towards the city which was nice for fresh air and drying clothes (although very windy). The rooms were clean, but they didn't clean them daily. The bedsheet was never changed during our stay. We had to wait for 3 days for them to change the beach towels and, on the last day, we ran out of shower gel, as they only refilled them once during our stay. But there was always staff on the hotel floor, I'm sure they would have served us if we had asked them to. The rooms were pretty quiet, the noise from outside didn't bother us at all. However, there were some loud children staying at the hotel, and they did wake us up a few times when screaming on the hallway.

Hotel food: Diversified food and tasty veggies and fruits, but some trays were always empty (like pancakes); A lot of times it would get overcrowded in the restaurant. Horrible coffee throughout the entire area. We just weren't able to find a decent coffee anywhere.

Hotel area: Staff was kind and helpful, no complaint here; Cocktails were just juice, like in most all inclusive and a lot of times we had to stay in a line to get a drink (even for water); Big downside for us was that everything closed down at 11pm. They would close the bar and even kick us out of the pool area, they basically sent everyone to bed; The wifi at the hotel was bad, it just randomly stopped working at times, luckily we had mobile data to use. No wifi at the beach. The pool was mostly empty (I think the water was too cold). No inside pool available.

Beach: Another big minus for us was that the gate towards the beach closed at 6pm and you had to go around the hotel to get to and from the beach after that time, which kind of made us feel like we're not at a "beach hotel"; There were plenty of sunbeds, but they were far from the sea and they didn't have any mattresses on them, so just laying in the sand was comfier than those sunbeds; There was no free toilet at the beach and there was usually a line at...

I do not recommend it at all.|I booked 3 rooms with a sea view, paid extra money. Out of 3, only one received it, the other 2 received room amenities. The receptionists say they speak English, and in fact they do not. There is no way to get along with them,|According to the booking staff, they told us that we would start with lunch, a fact confirmed by the receptionists. When it came to taking it. We were told that it was over.|I found some of the staff to be kind and supportive, but there are certain people at the pool bar who feel like having a good time, but when you have a good time. You get enough, They worked extra, there is also a gentleman in the kitchen with a mustache, as a bodyguard or whatever, he has nothing to do with the kitchen, I think he is put there more to scare people, a rude person.|Regarding the food, a lot of it and tasteless, only a few options available.|Not to mention the fact that if you go in the morning around 9 and you can't find anything, you have to ask the kitchen staff to bring out food, when in fact that would be their role, to provide food until breakfast closes at 10.|Regarding the rooms, I had one person who took care of the room at the beginning of my stay and cleaned it, then another came and didn't take care of it.|That's about it.|I hope it's useful to...