HiStory INN unique guest house (Houses of Olden Times) — Hotel in Veliko Tarnovo

Well here we go.||Pros: good location and very clean||My advice though is there are hundreds of friendly guest houses and small hotels in VT which offer this. Find one of them and stay there instead.||This hotel has no-one on hand after 6pm and as we didnt arrive until 6.10pm everyone had gone home and we could not check in. There was no number to call and we hadn't received a call before the staff left. Eventually I realised I had an email off hotels.com telling me the code to a safe where our keys were. Fun little treasure hunt for all the family to enjoy. ||Luckily there was another guest, also trying to contact a staff member and wandering around lost, who helped.||Finally in the room everything looked great. View is good and everything we needed was there.||The mattress was like granite and the bed creaked like a galleon in a gale. My partner sat down to take his shoes off and it collapsed. As this was after the time all the staff had left we couldn't ask for help. My partner is handy and after we had taken the granite mattress off we fixed it, though didn't have a hammer so had to leave the nails sticking out.||That night we got no sleep because the people in the room above us were wandering around in Jack boots and practising their audition for the RSC until 1.30am.||The following morning I got up and needed a hit drink. I went into the dining area to get my 1 allocated coffee only to find none and ended up getting one out of the vending machine. No big hardship. Again another guest was helpful and explained I needed a pod for the coffee machine in the dining room. These are more closely guarded than the Vatican secret archives and can only be obtained by hunting down the only member of staff about, hidden behind a locked door only accessed by standing outside the hotel and pressing the doorbell!||Off we went for the day, still only having seen the Protector of Coffee and not properly checking in.||On our return there was still no sign of anyone and the room hadn't been serviced, again not a big deal as we are grown ups and hadn't trashed it but were running out of toilet roll and these were in the same cupboard as the coffee! ||This night was the same as the one before without the DIY. No sleep again.||The following day I finally managed to check in and asked if the room could be made up or at least get some toilet roll. I also mentioned the noise from the room above but was told that it was always like that because it was an old building! This was not one of the features listed on hotels.com.||The room wasnt made up and I eventually plucked up enough courage to ask for some toilet paper.||That night was the same as the night before. No sleep.||Last day and the room was made up after a fashion. The beds weren't made and cups not cleaned. New towels were left on the dressing table and toilet rolls. Hurray!||However, that night was the worst we have ever had at a hotel, and we've stayed all over the place. ||At 1am about 10 people descended on the dining room (opposite our door) like a herd of elephants and then spent the next half hour shouting at one another. In the end my partner went out and shouted for them to stop.||After this the people in the room above who I think were from the same group carried on stamping around, slamming doors and just generally making as much noise as possible.||This continued till 4am.|We left at 6am to drive for 2 and half hours to catch our flight.||If the hotel had any concierge or even a member of staff who resided on site, and invested in a bit of carpet for soundproofing, then most of this could have...

This is a hidden gem in old town, preserving history and traditions. I love the furnishing, architecture, sweeping views, the multilingual staff, who are eager to help and answer readily every question, and the location. The hotel is next to a historic house-museum and within short walking distance to the Museum of Imagination, the fortress. Zarevetz, the Multimedia Center with wax figures, the best restaurants with great cuisine and views, and the Old Market. I highly recommended it and we will visit again. Thank you for making our stay memorable. My children loved seeing the hideaway of Vasil Leveki in the kitchen area and playing...

In general, the room was ok, what I can't say about the workers, more exactly the receptionist, which was never in place when I needed it. ||I stayed only one night, which was the worst experience ever. In the middle of the night I heard a noise in the hall, a couple were arguing and were fighting and no one from the hotel were there to stop them. The girl was screaming and crying all night. It started at 3am and lasted until 6am in the morning. Eventually, in the morning, again, no one was at the reception to give explanation or to help!! ||I don’t recommend you...