Best Western Parkway Inn & Conference Centre — Hotel in Ontario

good Positive Review Response Example #1 Thanks so much for your feedback [CUSTOMER NAME]! It makes our day hearing about how much our customers love [PRODUCT/SERVICE NAME] and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our [LOCATION] store again.

Positive Review Response Example #2 Hi [CUSTOMER NAME], Your kind words about our [PRODUCT/SERVICE NAME] are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

Positive Review Response Example #3 Your review made our day, [CUSTOMER NAME]. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using [PRODUCT/SERVICE] and found the [SPECIFIC ASPECT] so useful. We couldn’t create/provide the [PRODUCT/SERVICE] that we do without great customers like you! Thanks for choosing us to deliver [BENEFIT], we can’t wait to help you again!

Positive Review Response Example #4 We really appreciate you taking the time to leave us a review, [CUSTOMER NAME]. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Positive Review Response Example #5 Thanks [CUSTOMER NAME] for your great review of our [SERVICE]. We’ve passed your kind words on to our team. The [TEAM NAME] are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our customer’s feedback for helping us to keep improving our [SERVICE].

Positive Review Response Example #6 We’ve passed your wonderful review onto our team at [LOCATION], [CUSTOMER NAME]. Thanks so much for taking the time to leave a review about our [SERVICE]. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our stores. Thanks for choosing to shop with us!

Positive Review Response Example #7 Taking the time to leave such a great review about our [SERVICE], has really made our day [CUSTOMER NAME]! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our [BENEFIT] and [BENEFIT]. We’re looking forward to making your day once more when you next visit our store in [LOCATION].

Positive Review Response Example #8 Hearing how much you love [PRODUCT] has brightened up our day at [COMPANY NAME]! Thanks for the great review you left us [CUSTOMER NAME] and for choosing to shop with us! We can’t wait to hear what you think of our new season [PRODUCT RANGE] that will be hitting our [LOCATION] stores next month!

Positive Review Response Example #9 Thanks for the awesome review about our [PRODUCT], [CUSTOMER NAME]. We’re so pleased to hear it's working just as it should and that you’re enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you in our [LOCATION] store again when you next need a [PRODUCT].

Positive Review Response Example #10 Hi [CUSTOMER NAME], I’m so pleased you're enjoying u say in response to a positive review...

It’s obvious from responses to reviews from management below that management has crafted a response to try to justify the behaviour of their staff. Is this the right thing to do? No, read below. We booked the party room as indicated. The staff overseeing the party room unfortunately represented their place of employment badly. In fact, they went as far as accusations that were unwarranted and frankly - completely false. Our group spent a lot of money there on food (which we had to because of the contract), and did so willingly so we could have a nice space to relax and enjoy with our families. But as the evening began to unwind, it became apparent the staff were unprofessional and clearly not trained well enough in the hospitality sector to work with large groups, communicate and were unable to hold themselves to a basic standard in service. This is unfortunate for the Best Western brand because it really casts a large shadow over your operation. To the management - you were not there that evening, have not yet spoken to any members of our group but have quickly crafted a response to defend your staff when ultimately you should be reaching out to discuss the incidents. Would this be the right thing to do? Yes. That is what good customer service is - what the basic standard of hospitality is. Jumping to conclusions and crafting a snark response below shows potential customers the lack of professionalism you have. It looks like the manager named below crafted the response, embarrassing for your brand. You are going to get a number of reviews from this evening when we stayed there and you can keep pasting the same response OR you can actually consider your brand reputation, your business standards, the level of training your staff need and make the right choice to make sure you are actually delivering a good service and...

Hands down, the BEST hotel experience I've had. Everything from the easy check-in; the room; the amenities; and the food!

We got a standard queen room with a fireplace. It was SO beautiful with lots of charm; and SPACIOUS.  Very clean (I didn't see a single spec of dirt or dust. Seriously).

The kitchenette (microwave, 2 sinks, and mini fridge) was great to have. Off that nook was the bathroom. Great size; beautiful tile work; and again, very neat and clean.

Don't even get me started on the food. I am a cook and self-proclaimed foodie, so I'm a tad picky when it comes to food. We had dinner at Peppermill's the night we arrived. Classy, yet homey and relaxing spot. The French onion soup is to DIE FOR. I would walk back there for more...which says a lot because I'm from NB! My husband had the Dr. Pepper Pulled Pork sandwich and it was also absolutely amazing. I couldn't stop eating the overflow that fell out of the sandwich every time he'd take a bite.

The next morning we made our way to the breakfast buffet. That was something I'd find in my best foodie dreams. So... many... options!! They even had baked beans, for crying out loud! I loaded up my plate with all the fresh, HOT food I could manage to pile on there and ate until I grew 6 chins and was about to rip my pants. Totally would've been worth it if that had happened.

So, to sum up. Stay here EVERY chance you get. My husband and I from now on will ONLY stay here when we are travelling that way. In fact, we are planning a trip to Cornwall soley to stay at this hotel for longer than just one night. Seriously, we are now just finding excuses to have to come back. Birthdays...anniversary...a Wednesday....

Good job Best Western. We'll see...